SC220249 - Customer Feedback System
Details
- Buyer
- Kent County Council
- Supplier(s)
- CIVICA UK LIMITED
- Value
- £80,000
- Duration
- 2 years
- Topic
- Software package and information systems
- Published
- 13 September 2022
- Source
- uk:contracts_finder
Tender description
Customer Feedback System (iCasework) - G-Cloud 12 Framework Agreement (RM1557.12).
Timeline
- Completed: Award date24 August 2022
- Completed: Award published13 September 2022Current notice
- Completed: Contract expiry date30 September 2024
About the buyer
Kent County Council is the local authority for Kent, and advertises its tenders through the Kent Business Portal. Opportunities above a set value threshold appear there, and each listing carries a summary, key dates and the contract period. Suppliers register on the portal before expressing interest in an opportunity. The council follows a fully auditable process that complies with public procurement legislation. Unsuccessful bidders can request feedback on their submission once a decision is made. The Commercial Strategy for 2026 to 2028 aims to simplify procurement processes and engage Kent-based businesses, SMEs and VCSEs early.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Kent County Council's contract awards have been in construction work, health and social work and business services.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@kent-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@kent-county-council.gov |
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