TfL 95857 - Customer Satisfaction Surveys
Details
- Buyer
- Transport for London
- Supplier(s)
- Verian Group UK Ltd
- Value
- £1,425,000
- Duration
- 3 years
- Topic
- Research services
- Published
- 8 September 2022
- Source
- uk:contracts_finder
Tender description
This contract is for the development and management of Transport for London's Customer Satisfaction Surveys. This contract has the overall aim of delivering greater insight and business improvements to the organisation and to strengthen the understanding of our customers across the Transport for London (TfL) network. This contract ensures that customer needs are discussed at the highest levels within the organisation and provides focus that customer requirements are considered in all decisions that TfL makes. A mini competition was competed via the CCS Research and Insights Framework RM6126.
Timeline
- Completed: Award published8 September 2022Current notice
- Completed: Award date17 September 2022
- Completed: Contract expiry date17 September 2025
About the buyer
Transport for London operates the capital's transport network for the Mayor of London, and buys as a local government organisation on behalf of TfL, the Greater London Authority and the Old Oak and Park Royal Development Corporation. Suppliers register free on the SAP Business Network, where TfL's contract opportunities are published. Higher-value contracts appear on Find a Tender, with Contracts Finder used for smaller opportunities. A dedicated opportunities page lists larger upcoming work on a periodic basis. Rail-related work can be sourced through RISQS, the rail industry supplier qualification scheme, without a published tender notice.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Transport for London's contract awards have been in transport services, business services and repair and maintenance.
Relevant CPV codes
- 73110000 · Research services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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