Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 6 September 2022
Provision of Class 458 Technical labour
Value not stated
- Stale Pre-tenderPublished 6 September 2022
Provision of Class 458 Technical Labour
Value not stated
- Expired contractPublished 5 September 2022
Research to understand customers' appetite and preferences towards engaging with HMRC digitally
£180,000
- Closed tenderPublished 2 September 2022
Panel to deliver (i) Lean for Micro (ii) Digital Start and (iii) Green for Micro Programmes for Laois Local Enterprise Office [LEO]
Value not stated
- Closed tenderPublished 31 August 2022
ITT - Website Development
£20,000
- Closed tenderPublished 31 August 2022
ITT - Website Development
£20,000
- Awarded contractPublished 30 August 2022
Multi operator framework for service design
Value not stated
- Closed tenderPublished 26 August 2022
Provision of Mystery Shopping services
Value not stated
- Expired contractPublished 26 August 2022
TROO0294 - Rail Customer Experience Survey: method review and transition surveys
£1,734,000
- Closed tenderPublished 24 August 2022
Caseload Management System - RFI/PIN
Value not stated
- Closed tenderPublished 24 August 2022
EPOS-053-2022
£40,000
- Expired contractPublished 24 August 2022
T0303 Customers insight for maintenance
£111,388.14
- Stale Pre-tenderPublished 24 August 2022
Caseload Management System
Value not stated
- Closed tenderPublished 23 August 2022
Shannon Airport is seeking a suitable partner to build both a new Shannon Airport website and a new booking engine ecommerce functionality provider to further drive customer and digital innovatio
Value not stated
- Expired contractPublished 22 August 2022
Award of Data Analyst - Procurement
£219,149
- Awarded contractPublished 21 August 2022
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact Centre and related Consultancy Supports
€360,000
- Closed tenderPublished 19 August 2022
WP3854 - Pathway 1 - Responsive Model
£300,000
- Closed tenderPublished 18 August 2022
Technical Architecture Capability
£3,000,000
- Awarded contractPublished 17 August 2022
The provision of Consultancy to support the planning, design and configuration of a new Pilot Customer Contact centre and related Consultancy Supports
Value not stated
- Closed tenderPublished 17 August 2022
Pension Fund Administration Services
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.