Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,653 results
- Closed tenderPublished 23 September 2015
SS14 101 Creative Services Framework
£2,025,000
- Closed tenderPublished 15 September 2015
Advocacy Services for: Lot 1 - IMCA/Healthwatch/Care Act/NHS Complaints, Lot 2 - Independent Mental Health Act Advocacy
£3,250,000
- Expired contractPublished 9 September 2015
Insight Team SQL Data Warehouse
£66,949
- Expired contractPublished 8 September 2015
Tenant Satisfaction Surveys (STAR) x 2
Value not stated
- Closed tenderPublished 27 August 2015
GB-Watford: Customer Experience Improvement Support
£37,500
- Closed tenderPublished 21 August 2015
ESCC SS Tender for the provision of a Winter Home Check Service
£562,500
- Awarded contractPublished 20 August 2015
Survey of Jobseeker Satisfaction with Public Office Services
Value not stated
- Expired contractPublished 19 August 2015
Qualitative Fieldwork
£13,500
- Expired contractPublished 19 August 2015
Customer Satisfaction Surveys 2015/16
£186,000
- Expired contractPublished 18 August 2015
Provision of Concierge Services to Alma Road and Walbrook House Tower Blocks
Value not stated
- Expired contractPublished 14 August 2015
Tax Credits Customer Survey & Digital Renewals Evaluation 2015/16
£79,258
- Expired contractPublished 13 August 2015
Mid-sized Business Population customer experience survey 2015-18
£452,512
- Expired contractPublished 13 August 2015
HMRC Customer Experience Survey 2015-18
£1,202,094
- Expired contractPublished 13 August 2015
High Net Worth Unit Survey
£45,000
- Expired contractPublished 13 August 2015
PAYE Real Time Information – Research with micro employers to explore experience of reporting on or before
£21,023
- Expired contractPublished 12 August 2015
Panel Survey of Tax Credits Customers: 2014/15 telephone survey
£82,922
- Expired contractPublished 11 August 2015
Provision of Media Monitoring
£23,188
- Expired contractPublished 7 August 2015
United Kingdom-London: Repair and maintenance services
£4,500,000
- Expired contractPublished 7 August 2015
United Kingdom-London: Repair and maintenance services
£1,000,000
- Expired contractPublished 7 August 2015
United Kingdom-London: Repair and maintenance services
£4,500,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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