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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,653 results

  • Expired contractPublished 3 June 2015

    Independent review of the National Customer Service Centre (NCSC) and Business Support & Processes of Delivery

    Care Quality CommissionSupplier(s) THE4OC LIMITEDHealth and social work servicesAwarded 28 July 2015

    £40,000

  • Closed tenderPublished 27 May 2015

    Household Level Profiling data for TriBorough

    capitalEsourcing

    £15,000

  • Awarded contractPublished 27 May 2015

    Household Level Profiling data for TriBorough

    capitalEsourcing

    £15,000

  • Expired contractPublished 26 May 2015

    Customer Journey Mapping Service User Feedback

    Care Quality CommissionSupplier(s) H2 Experience LimitedResearch and development consultancy servicesAwarded 5 April 2015

    £20,500

  • Expired contractPublished 18 May 2015

    Market Research Accreditation

    Driver and Vehicle Licensing AgencySupplier(s) The Market Research SocietyMarket research servicesAwarded 22 April 2015

    £7,000

  • Expired contractPublished 14 May 2015

    Customer Satisfaction Experience Survey 2015/16

    Department For Work and Pensions (DWP)Supplier(s) OMB Research Limited, IFF ResarchResearch and development services and related consultancy servicesAwarded 23 March 2015

    £59,650

  • Expired contractPublished 11 May 2015

    Conversation Analysis and Improvement

    Care Quality CommissionSupplier(s) LINGUISTIC LANDSCAPES LIMITEDResearch and development services and related consultancy servicesAwarded 7 April 2015

    £49,850

  • Expired contractPublished 4 May 2015

    Sovereign Development Consortium Main Contractor Framework 2015

    Sovereign Network GroupSupplier(s)
    9 suppliers
    Sheltered housing construction workAwarded 29 April 2015

    £320,000,000

  • Expired contractPublished 30 April 2015

    LCCITS140044 Social Media Management Tool

    Leeds City CouncilSupplier(s) Crowd Technologies LtdSoftware-related servicesAwarded 7 April 2015

  • Expired contractPublished 30 April 2015

    LCCITS140020 Cross Council Web Chat System

    Leeds City CouncilSupplier(s) Connection Point Technology LtdSoftware package and information systemsAwarded 2 April 2015

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  • Closed tenderPublished 28 April 2015

    Contract for the Provision of a Universal Information and Advice (UIA)

    Barnsley Metropolitan Borough CouncilResearch and development services and related consultancy services

    £30,000

  • Closed tenderPublished 27 April 2015

    Contract for the Provision of a Universal Information and Advice (UIA)

    Barnsley Metropolitan Borough CouncilResearch and development services and related consultancy services

  • Expired contractPublished 22 April 2015

    Together Housing Group STAR Survey

    Together Housing GroupSupplier(s) MEL Research LimitedResearch consultancy servicesAwarded 13 July 2015

    £40,000

  • Expired contractPublished 15 April 2015

    Contract Award - Customer Satisfaction Services

    Information Commissioner's OfficeSupplier(s) BDCR Continental LtdResearch and development services and related consultancy servicesAwarded 16 March 2015

    £73,500

  • Expired contractPublished 23 March 2015

    DFT T-TEAR Lot 2 Framework / PJ445 Target Customer Experience Development - Customer Experience Research

    National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITED, LENS-TECHCivil engineering consultancy servicesAwarded 18 March 2015

    £82,082

  • Expired contractPublished 23 March 2015

    Exhibitions, Events and Distributions Agreement

    Network RailSupplier(s) Space and People PLCAdvertising and marketing servicesAwarded 9 September 2015

    £350,000

  • Expired contractPublished 2 March 2015

    IFF Transactional customer satisfaction tracker

    Foreign, Commonwealth and Development OfficeSupplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 1 March 2015

    £120,000

  • Expired contractPublished 26 February 2015

    Public Health Healthy Homes Advice & Referral Service

    ESPOSupplier(s) Papworth Trust (VCS)Health and social work servicesAwarded 16 February 2015

    £200,000

  • Closed tenderPublished 10 February 2015

    United Kingdom-Rushden: Agricultural, forestry, horticultural, aquacultural and apicultural services

    Spire Homes (LG) LimitedAgricultural, forestry, horticultural, aquacultural and apicultural services

    £1,276,652

  • Closed tenderPublished 10 February 2015

    United Kingdom-Newton Abbot: Radio, television, communication, telecommunication and related equipment

    Westcountry Housing AssociationRadio, television, communication, telecommunication and related equipment

    £225,000

Showing 4,621–4,640 of 4,653 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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