Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,653 results
- Closed tenderPublished 4 January 2016
Lift-maintenance services
Value not stated
- Closed tenderPublished 31 December 2015
Market and economic research; polling and statistics
Value not stated
- Closed tenderPublished 18 December 2015
Customer relationship management system
Value not stated
- Expired contractPublished 8 December 2015
Market Research Coding Services
£60,000
- Expired contractPublished 30 November 2015
Customer Satisfaction Monitoring Tool
£223,389
- Expired contractPublished 30 November 2015
TMT 068 - TRL retrospective STA: Improving the customer experience through roadworks
£310,000
- Closed tenderPublished 27 November 2015
YHN-P1412-The Appointment Of A Company To Design And Develop A Tenants Satisfaction Survey To All Tenants Within The Byker Community Trust
£10,000
- Closed tenderPublished 27 November 2015
Soft Market Testing for the Provision of Hired Plant
Value not stated
- Closed tenderPublished 27 November 2015
YHN-P1412-The Appointment Of A Company To Design And Develop A Tenants Satisfaction Survey To All Tenants Within The Byker Community Trust
£5,000
- Closed tenderPublished 17 November 2015
United Kingdom-Poynton: Lift-maintenance services (Johnnie Johnson Housing Trust)
£3,100,000
- Expired contractPublished 12 November 2015
Customer Satisfaction Surveys
£74,616
- Expired contractPublished 6 November 2015
SS14 100 - Mystery Shopping at HWRC's
£200,000
- Closed tenderPublished 26 October 2015
Tfl 91939 Buses Customer Experience Training
£1
- Expired contractPublished 20 October 2015
Annual Tax Summaries- User Testing Research
£40,350
- Closed tenderPublished 13 October 2015
PAN1117 - Outdoor Gym Equipment (Framework)
£825,000
- Closed tenderPublished 9 October 2015
Customer Journey Mapping Exercise
£115,000
- Expired contractPublished 6 October 2015
The Provision of Qualitative Customer Experience.
£39,960
- Expired contractPublished 5 October 2015
QU04 Birmingham Household Data & Segmentation Data Proposal - AWARD
Value not stated
- Expired contractPublished 4 October 2015
Strategic Partner toSsupport the Customers Services Transformation Programme
£2,085,000,000
- Expired contractPublished 30 September 2015
Development Services Lean Systems Review
£45,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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