Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,657 results
- Closed tenderPublished 17 May 2016
Car park services
Value not stated
- Closed tenderPublished 17 May 2016
Repair and maintenance services of electrical building installations
Value not stated
- Closed tenderPublished 17 May 2016
TC778 - Provision of cashless/mobile telephone payments
£300,000
- Closed tenderPublished 16 May 2016
PR-0109 Product Manager (Hosting) in the BIS Digital Group
Value not stated
- Closed tenderPublished 16 May 2016
Financial systems software package
£1,000,000
- Closed tenderPublished 16 May 2016
PR-0109 Product Manager (Hosting) in the BIS Digital Group
Value not stated
- Closed tenderPublished 13 May 2016
Barbican Drupal 8 CMS project
£150,000
- Closed tenderPublished 13 May 2016
Barbican Drupal 8 CMS project
£150,000
- Awarded contractPublished 11 May 2016
Investment management software package
£150,000
- Closed tenderPublished 11 May 2016
PR-0099 Senior Delivery Manager in the BIS Digital Group
Value not stated
- Closed tenderPublished 11 May 2016
PR-0099 Senior Delivery Manager in the BIS Digital Group
Value not stated
- Closed tenderPublished 10 May 2016
PR-0039 Engagement Lead on the Digital Apprenticeship Service team in the BIS Digital Group
Value not stated
- Closed tenderPublished 10 May 2016
Bar management services
€9,600,000
- Closed tenderPublished 10 May 2016
PR-0039 Engagement Lead on the Digital Apprenticeship Service team in the BIS Digital Group
Value not stated
- Closed tenderPublished 9 May 2016
Customer survey services
£200,000
- Closed tenderPublished 9 May 2016
Customer satisfaction survey
£300,000
- Expired contractPublished 5 May 2016
Customer Experience in the Water Sector - Annual Monitoring Survey (SIM)
£330,750
- Closed tenderPublished 4 May 2016
Library management system
Value not stated
- Awarded contractPublished 3 May 2016
Information technology services
Value not stated
- Awarded contractPublished 26 April 2016
Provision of evaluation services to support Eurofound's monitoring and evaluation programme 2013–2016 — customer satisfaction and feedback programme (lot 1)
€212,500
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.
