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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,657 results

  • Closed tenderPublished 23 May 2016

    PR-0108 Service Designer 2 in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Awarded contractPublished 23 May 2016

    Investment management software package

    University of DerbySupplier(s)
    4 suppliers
    • Ciber UK Ltd
    • Ciber Uk Ltd
    • Outbox Group
    • Visions Consulting Services
    Software-related services

    £150,000

  • Expired contractPublished 23 May 2016

    Leisure Management System

    Wolverhampton City CouncilSupplier(s) Bramble Hub LimitedIndustry specific software packageAwarded 4 May 2016

    £436,745

  • Closed tenderPublished 23 May 2016

    PR-0108 Service Designer 2 in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 23 May 2016

    PR-0030 Hands-on PMO Lead in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 400

  • Closed tenderPublished 20 May 2016

    PR-0057 KIM Analyst in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 20 May 2016

    PR-0029 - DOS Specialist - Programme Delivery Manager

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 20 May 2016

    PR-0107 Service Designer 1 in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 20 May 2016

    PR-0107 Service Designer 1 in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 20 May 2016

    PR-0029 - DOS Specialist - Programme Delivery Manager

    Department for Business Energy and Industrial Strategy (BEIS)

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  • Closed tenderPublished 20 May 2016

    PR-0059 (KIM) Data Migration Support Engineer in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 20 May 2016

    PR-0057 KIM Analyst in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 20 May 2016

    PR-0059 (KIM) Data Migration Support Engineer in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 19 May 2016

    PR-0013 Agile Delivery Manager (for KIM/Data Migration) in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 19 May 2016

    PR-0122 Hands-on PMO Lead in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 19 May 2016

    (NU/1166) Supply and Installation of a CAFM System

    Newcastle UniversitySoftware package and information systems

    £45,000

  • Closed tenderPublished 19 May 2016

    PR-0122 Hands-on PMO Lead in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 19 May 2016

    PR-0013 Agile Delivery Manager (for KIM/Data Migration) in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

  • Closed tenderPublished 18 May 2016

    Software package and information systems

    Bank of EnglandSoftware package and information systems

  • Closed tenderPublished 17 May 2016

    TC778 - Provision of cashless/mobile telephone payments

    Manchester City Council

Showing 4,461–4,480 of 4,657 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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