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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,657 results

  • Closed tenderPublished 23 April 2016

    16-SCR-1337-HMRC Print & Scan-PIN

    HM Revenue & Customs (HMRC)Printing and related services

  • Awarded contractPublished 22 April 2016

    Refuse and waste related services

    Hampshire County CouncilSupplier(s) Veolia Environmental ServicesHousehold-refuse disposal services

  • Stale Pre-tenderPublished 20 April 2016

    Printing and related services

    HM Revenue & Customs (HMRC)Electronic information services

    £175,000,000

  • Expired contractPublished 13 April 2016

    United Kingdom-Birmingham: Grounds maintenance services (Waterloo Housing)

    RAND ASSOCIATES CONSULTANCY SERVICES LTDSupplier(s) Greenfingers Landscape Ltd, Quadron Services Ltd, G. BURLEY & SONS LIMITEDTree pruning and hedge trimmingAwarded 6 June 2016

    £375,000

  • Closed tenderPublished 13 April 2016

    Advertising and marketing services

    Fareham Borough CouncilAdvertising and marketing services

  • Closed tenderPublished 8 April 2016

    Grounds maintenance services

    Waterloo Housing Group LtdGrounds maintenance services

  • Expired contractPublished 8 April 2016

    Customer Research and Insight Services - Lot 2 Task H - Visitor Centres Mystery Shopping Surveys (MSS)

    Transport for LondonSupplier(s) GfK NOP Ltd, Level 18Survey servicesAwarded 1 July 2015

    £160,000

  • Closed tenderPublished 7 April 2016

    AUD10118 - Innovating for Growth Start-Ups Programme - Creating a Marketing Strategy

    British LibraryPersonnel-training services

  • Closed tenderPublished 5 April 2016

    Email Marketing System (EMS) and Support

    Charities Aid FoundationBusiness and management consultancy and related services

  • Expired contractPublished 5 April 2016

    Customer Satisfaction (CSS) and Perception Monitoring Surveys (PMS) - Lot 4

    Transport for LondonSupplier(s) GfK NOP Ltd, Level 18, Chime Insight and Engagement (Opinion Leader), TNS UK Ltd (trading as TNS BMRB)Survey servicesAwarded 1 April 2015

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  • Closed tenderPublished 4 April 2016

    Time accounting or human resources software package

    Stirling CouncilTime accounting or human resources software package

    £1,350,000

  • Expired contractPublished 4 April 2016

    Lot 2 Mystery Shopping Surveys (MSS)

    Transport for LondonSupplier(s) ABa Quality Monitoring Ltd, GfK NOP Ltd, Level 18, TNS UK Ltd (trading as TNS BMRB)Survey servicesAwarded 2 September 2014

  • Awarded contractPublished 1 April 2016

    Repair and maintenance services

    Northumbria University NewcastleSupplier(s) Sodexo LtdAccommodation services

  • Closed tenderPublished 29 March 2016

    SS15-112 Customer Feedback System

    Kent County Council

  • Closed tenderPublished 29 March 2016

    Customer Insight Data and Supporting Analytical Tool

    Bury Council

  • Expired contractPublished 29 March 2016

    Buses Customer Experience Training

    Transport for LondonSupplier(s) Steps - Drama, Learning, Development LtdEducation and training servicesAwarded 16 February 2016

    £2,389,600

  • Closed tenderPublished 29 March 2016

    Customer Insight Data and Supporting Analytical Tool

    Bury CouncilIT services: consulting, software development, Internet and support

  • Awarded contractPublished 23 March 2016

    Education and training services

    Transport for LondonSpecialist training services

    £2,389,600

  • Expired contractPublished 22 March 2016

    Mystery Shopping to Inform Supercpmplaint Response

    Office of Rail and RoadSupplier(s) Prospective Research ServicesMarket research servicesAwarded 22 January 2016

    £28,251

  • Closed tenderPublished 21 March 2016

    Merseytravel Customer Contact Centre System Integration and Services

    MerseytravelTelephone-answering services

    £90,000

Showing 4,501–4,520 of 4,657 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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