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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,658 results

  • Closed tenderPublished 8 June 2016

    CAB 163 Healthy Lifestyles Service

    Gloucestershire County CouncilOther community, social and personal services

  • Closed tenderPublished 8 June 2016

    Content design for digital apprenticeship service (SFADAS02)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 8 June 2016

    User research for digital apprenticeship service (SFADAS01)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 4 June 2016

    OS5907 IRMDS (PIN)

    British Library

  • Closed tenderPublished 2 June 2016

    FIT (Feed In Tariffs) Redevelopment

    Office of Gas and Electricity Markets (Ofgem)

  • Closed tenderPublished 2 June 2016

    FIT (Feed In Tariffs) Redevelopment

    Office of Gas and Electricity Markets (Ofgem)

  • Closed tenderPublished 1 June 2016

    Innovating for Growth Scale-Ups Programme - Creating A Marketing Strategy Module

    British Library

  • Closed tenderPublished 1 June 2016

    PR-0113 Technical Delivery Manager in the BIS Digital Group

    Department for Business, Innovation & Skills

    GBP/DAY 500

  • Closed tenderPublished 1 June 2016

    PR-0113 Technical Delivery Manager in the BIS Digital Group

    Department for Business, Innovation & Skills

    GBP/DAY 500

  • Awarded contractPublished 1 June 2016

    Innovating for Growth Scale-Ups Programme - Creating A Marketing Strategy Module

    British Library

    £56,000

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  • Closed tenderPublished 31 May 2016

    Technical Architect

    Ministry of Justice

    GBP/DAY 575

  • Closed tenderPublished 31 May 2016

    PR-0111 Network Engineer in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 550

  • Closed tenderPublished 31 May 2016

    PR-0111 Network Engineer in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 550

  • Closed tenderPublished 31 May 2016

    Technical Architect

    Ministry of Justice, Office of the Public Guardian

    GBP/DAY 575

  • Closed tenderPublished 27 May 2016

    Technical Architect for Patent Transformation Project (PTP)

    Intellectual Property Office

    GBP/DAY 650

  • Closed tenderPublished 27 May 2016

    Technical Architect for Patent Transformation Project (PTP)

    Intellectual Property Office

    GBP/DAY 650

  • Expired contractPublished 24 May 2016

    Telephony Services

    Transport for LondonSupplier(s) Eckoh UK LtdMaintenance services of telecommunications equipmentAwarded 11 December 2014

    £1,200,000

  • Closed tenderPublished 24 May 2016

    PR-0011 ITSM Product Manager in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 475

  • Closed tenderPublished 24 May 2016

    PR-0011 ITSM Product Manager in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 475

  • Expired contractPublished 23 May 2016

    United Kingdom-Poynton: Repair and maintenance services of electrical building installations (Johnnie Johnson Housing Trust)

    RAND ASSOCIATES CONSULTANCY SERVICES LTDSupplier(s) Complete Electrical (UK) LtdInsulated wire and cableAwarded 12 October 2016

    £3,500,000

Showing 4,441–4,460 of 4,658 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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