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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

  • Closed tenderPublished 4 July 2016

    PR-0159 Applications Product Manager in the BIS Digital Group

    Department for Business, Innovation & Skills

    GBP/DAY 475

  • Closed tenderPublished 1 July 2016

    Software package and information systems

    Stafford and Rural HomesSoftware package and information systems

  • Closed tenderPublished 30 June 2016

    National Law Enforcement Data Programme (NLEDP) Delivery Manager - Projects and PMO Support

    Home Office

  • Closed tenderPublished 30 June 2016

    National Law Enforcement Data Programme (NLEDP) Delivery Manager - Projects and PMO Support

    Home Office

  • Closed tenderPublished 27 June 2016

    Technical Architect for UKTI

    Department for Business and Trade (DBT)

  • Closed tenderPublished 27 June 2016

    Technical Architect for UKTI

    Department for Business and Trade (DBT)

  • Closed tenderPublished 23 June 2016

    Station Wifi and Digital Advertising

    Network Rail

  • Closed tenderPublished 23 June 2016

    Flood Defence Works Framework

    Cotswold District CouncilWorks for complete or part construction and civil engineering work

    £3,000,000

  • Stale Pre-tenderPublished 22 June 2016

    Advertising and marketing services

    Network RailAdvertising and marketing services

  • Closed tenderPublished 21 June 2016

    Product owner for digital apprenticeship service (SFADAS03-01)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

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  • Closed tenderPublished 21 June 2016

    Product owner for digital apprenticeship service (SFADAS03-01)

    Department for Business, Innovation & Skills, Education and Skills Funding Agency

  • Closed tenderPublished 17 June 2016

    PR-0137 Senior User Researcher (for Export Licensing) in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 550

  • Closed tenderPublished 17 June 2016

    PR-0137 Senior User Researcher (for Export Licensing) in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 550

  • Closed tenderPublished 16 June 2016

    PAN1326 Local Swimming Needs Insight

    Leicester City CouncilHealth and social work services

    £19,972

  • Stale Pre-tenderPublished 15 June 2016

    Software implementation services

    Cornwall CouncilSoftware implementation services

  • Expired contractPublished 14 June 2016

    HMPO Globe House Model Office Design Feasibility

    Home OfficeSupplier(s) Mott MacDonald LimitedConstruction consultancy servicesAwarded 14 March 2016

    £22,600

  • Closed tenderPublished 13 June 2016

    PR-0032 Visual and Content Designer in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 450

  • Closed tenderPublished 13 June 2016

    PR-0032 Visual and Content Designer in the BIS Digital Group

    Department for Business Energy and Industrial Strategy (BEIS)

    GBP/DAY 450

  • Closed tenderPublished 9 June 2016

    Healthy Lifestyles Service

    Gloucestershire County CouncilOther community, social and personal services

    £12,071,000

  • Closed tenderPublished 9 June 2016

    Health and social work services

    Gloucestershire County CouncilHealth and social work services

Showing 4,421–4,440 of 4,660 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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