Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 7 February 2017
Education and training services
Value not stated
- Closed tenderPublished 7 February 2017
The Provision of Apprenticeship Training and Assessment
Value not stated
- Expired contractPublished 7 February 2017
MTDfB Penalties Customer Insight Research
£30,870
- Closed tenderPublished 3 February 2017
St Helens CE Primary School - Boiler Package
£110,000
- Closed tenderPublished 2 February 2017
Customer Relation Management software package
Value not stated
- Expired contractPublished 1 February 2017
Resident Satisfaction Survey
£21,950
- Awarded contractPublished 1 February 2017
Home Office HODDaT Head of Information Modelling
£192,000
- Closed tenderPublished 30 January 2017
002/2017 Provision of Catering Outlet
Value not stated
- Closed tenderPublished 30 January 2017
Passenger Satisfaction Research - Travel Survey 2017/18 (with an option to SYPTE to extend for 2018/19)
£62,500
- Closed tenderPublished 30 January 2017
Voice of Customer Videos
£1
- Stale Pre-tenderPublished 30 January 2017
Market research services
Value not stated
- Closed tenderPublished 30 January 2017
Discovery - DOS Framework
Value not stated
- Closed tenderPublished 28 January 2017
Internet services
€3,000,000
- Expired contractPublished 26 January 2017
1617CTS03 Mass Market Customer Survey: Qualitative research to understand customer experience of the acceptability of the time taken to reach end results
£43,578
- Stale Pre-tenderPublished 25 January 2017
Longhurst Group - Provision of Grounds Maintenance Services
£3,600,000
- Stale Pre-tenderPublished 20 January 2017
Catering services
Value not stated
- Closed tenderPublished 18 January 2017
GB-Basildon: Collection of Customer Satisfaction Data and Associated Services
£75,000
- Expired contractPublished 18 January 2017
Buses Customer Service Training
£2,389,600
- Expired contractPublished 18 January 2017
1617EC05 Research to explore taxpayer experiences and perceptions of SA online trigger prompts
£66,225
- Expired contractPublished 18 January 2017
1617EC12 Understanding avoidance scheme user's decision making, customer experience and future compliance intentions when settling their enquiry with HMRC.
£28,809
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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