Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,658 results
- Closed tenderPublished 10 January 2017
Regulatory Delivery - User Researcher
GBP/DAY 500
- Stale Pre-tenderPublished 10 January 2017
Bus station construction work
Value not stated
- Closed tenderPublished 9 January 2017
Market research services
Value not stated
- Expired contractPublished 5 January 2017
1617BC02 Customer experiences and behaviours during tax credits disputes and complaints
£38,912
- Closed tenderPublished 4 January 2017
Thames View Junior School Boiler Works
£110,000
- Closed tenderPublished 4 January 2017
Legacy Highways England Wordpress Website Redevelopment
GBP/DAY 400
- Expired contractPublished 4 January 2017
Customer Experience of ITA messages
£38,247
- Awarded contractPublished 4 January 2017
National Law Enforcement Data Programme (NLEDP) PND Service Architect
£151,200
- Closed tenderPublished 4 January 2017
Legacy Highways England Wordpress Website Redevelopment
GBP/DAY 400
- Closed tenderPublished 28 December 2016
Highways England Web Estate Review
£50,000
- Closed tenderPublished 28 December 2016
Highways England Web Estate Review
£50,000
- Closed tenderPublished 23 December 2016
Business services: law, marketing, consulting, recruitment, printing and security
£30,000,000
- Stale Pre-tenderPublished 21 December 2016
Various services
€80,000
- Closed tenderPublished 21 December 2016
Repair and maintenance services of electrical and mechanical building installations
£20,000,000
- Closed tenderPublished 20 December 2016
Customer satisfaction survey
£210,000
- Closed tenderPublished 19 December 2016
Highways England Web Estate Review
£50,000
- Expired contractPublished 19 December 2016
EIP - Installation of Tarmac and other associated works
£70,000
- Closed tenderPublished 19 December 2016
Highways England Web Estate Review
£50,000
- Closed tenderPublished 16 December 2016
Saxon Way Primary School - Refurbishment works
£400,000
- Closed tenderPublished 15 December 2016
Business Analyst IE6
GBP/DAY 550
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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