Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 6 March 2017
Rochdale Borough Council's Special Educational Needs & Disability Information, Advice and Support Service
£153,000
- Closed tenderPublished 6 March 2017
Rochdale Council's Special Educational Needs & Disability Information, Advice and Support Service
Value not stated
- Closed tenderPublished 3 March 2017
Featherby Junior School - Flat Roof Replacement
£125,000
- Expired contractPublished 2 March 2017
Highways England Web Estate Review
£49,350
- Closed tenderPublished 1 March 2017
Customer Feedback Application
£12,550
- Closed tenderPublished 24 February 2017
Discovery – domestic consumer energy efficiency advice service.
£55,000
- Closed tenderPublished 23 February 2017
002/2017 Provision of Catering Outlet
Value not stated
- Stale Pre-tenderPublished 22 February 2017
Get into Teaching Information Service
Value not stated
- Closed tenderPublished 22 February 2017
Website and intranet replacement - Market Consultation
Value not stated
- Closed tenderPublished 21 February 2017
Health, Safety & Environment Test (HS&E) and One Day Site Safety Plus Health & Safety Awareness Course (HSA) Mystery Shopper
£50,000
- Closed tenderPublished 20 February 2017
Organisational/digital strategy and redesign of two pilot services
£100,000
- Awarded contractPublished 20 February 2017
Home Office HODDaT Service Architect
£186,000
- Expired contractPublished 17 February 2017
PROVISION OF MARKET RESEARCH FOR THE PASSPORT CUSTOMER EXPERIENCE
£600,000
- Closed tenderPublished 16 February 2017
RFQ Breckland and South Holland - Joint Customer Insight Tool
£17,500
- Closed tenderPublished 16 February 2017
ERROR
£17,500
- Expired contractPublished 15 February 2017
Childcare Choices Campaign Tracking
£289,888
- Closed tenderPublished 13 February 2017
Barnsole Primary School - Toilets & Flat Roof Replacement
£37,500
- Expired contractPublished 13 February 2017
Cross-Tax and CT Errors to support MTD upstream compliance
£59,946
- Closed tenderPublished 10 February 2017
Real-time operating system software package
£460,000
- Closed tenderPublished 8 February 2017
Grounds maintenance services
£1,043,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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