Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Expired contractPublished 20 March 2017
Survey services
€423,285
- Awarded contractPublished 20 March 2017
Provision of a managed service to support the undertaking of the National Patient Experience Project in 2017
Value not stated
- Closed tenderPublished 20 March 2017
Future Train Interior Design Book
£150,000
- Closed tenderPublished 19 March 2017
Lift-maintenance services
Value not stated
- Closed tenderPublished 17 March 2017
Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme)
Value not stated
- Closed tenderPublished 17 March 2017
Call centre
Value not stated
- Expired contractPublished 15 March 2017
Provision of Outpatient Pharmacy and Retail Healthcare Partner Services
£1,290,000
- Closed tenderPublished 15 March 2017
Repair and maintenance services
£11,000,000
- Expired contractPublished 14 March 2017
IT software development services
£351,660
- Closed tenderPublished 14 March 2017
Business Architect HMPO
GBP/DAY 650
- Closed tenderPublished 14 March 2017
Business Architect HMPO
GBP/DAY 650
- Closed tenderPublished 13 March 2017
Staff training services
Value not stated
- Closed tenderPublished 13 March 2017
PU-17/0383 - Customise My Data (beta)
Value not stated
- Closed tenderPublished 13 March 2017
PU-17/0383 - Customise My Data (beta)
Value not stated
- Closed tenderPublished 10 March 2017
Mental Health and Wellbeing Customer Insight and Social Marketing Campaign
£50,000
- Closed tenderPublished 10 March 2017
Lean Sigma Six Training
£115,000
- Closed tenderPublished 10 March 2017
Tender for the Service and Maintenance of an FEI TALOS F200 STEM - (ESIF FUNDED)
Value not stated
- Closed tenderPublished 8 March 2017
Longhurst Group - Provision of Grounds Maintenance Services
£3,600,000
- Closed tenderPublished 8 March 2017
GB-London: VB796 VisitBritain Australia Customer Segmentation 2017 research
£37,500
- Closed tenderPublished 8 March 2017
Agricultural, forestry, horticultural, aquacultural and apicultural services
£6,200,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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