Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 3 April 2017
17_01_02 - HR Digital Solutions
£150,000
- Expired contractPublished 1 April 2017
Lot 4 Mini-Competition for the Provision of a Customer Survey on behalf of The Workplace Relations Commission
Value not stated
- Awarded contractPublished 1 April 2017
Delivery partner to work on HMPO digital service to report lost/stolen passports
£4,000,000
- Closed tenderPublished 31 March 2017
Security services
£24,500,000
- Expired contractPublished 31 March 2017
BFI Single Customer View - Data Warehouse Solution - AWARD
£72,500
- Stale Pre-tenderPublished 30 March 2017
Data services
£233,000
- Closed tenderPublished 30 March 2017
Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme)
£152,000
- Closed tenderPublished 29 March 2017
Request for Quotation - Strategy Consultant
£75,000
- Closed tenderPublished 29 March 2017
QU064 - Assessing the Impact of the Well-Being Service on Community Cohesion in Birmingham
Value not stated
- Expired contractPublished 28 March 2017
Organisational/digital strategy and redesign of two pilot services
£100,000
- Closed tenderPublished 28 March 2017
Call centre
€1,500,000
- Awarded contractPublished 27 March 2017
Software package and information systems
£80,000
- Stale Pre-tenderPublished 27 March 2017
Recruitment services
£1,250,000
- Closed tenderPublished 27 March 2017
Software programming and consultancy services
Value not stated
- Expired contractPublished 24 March 2017
GB-London: VB796 VisitBritain Australia Customer Segmentation 2017 research
£40,000
- Closed tenderPublished 24 March 2017
Sovereign - Customer Portal
Value not stated
- Closed tenderPublished 23 March 2017
Enterprise-wide technology solution to support the Fit for the Future Programme
£18,097,700
- Closed tenderPublished 23 March 2017
Persona Development
Value not stated
- Expired contractPublished 22 March 2017
Service and Maintenance of Stairlifts
Value not stated
- Closed tenderPublished 21 March 2017
Future Train Interior Design Book
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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