Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 21 April 2017
Access Control and Security
Value not stated
- Closed tenderPublished 20 April 2017
RFI for the Supply & Delivery of Catering Services for Normanby Hall
Value not stated
- Stale Pre-tenderPublished 20 April 2017
Hotel, restaurant and retail trade services
Value not stated
- Closed tenderPublished 19 April 2017
Market research services
£192,000
- Expired contractPublished 18 April 2017
Catering System for Leisure Facilities
£1
- Closed tenderPublished 13 April 2017
Audio-visual equipment
£400,000
- Closed tenderPublished 12 April 2017
QU069 - Customer Satisfaction
Value not stated
- Closed tenderPublished 11 April 2017
Support for ICT and Digital Service - Transformation
Value not stated
- Closed tenderPublished 10 April 2017
Apprenticeship Training and Assessment Provision Quotation
Value not stated
- Closed tenderPublished 7 April 2017
Electronic Patient Food Ordering and Ward Catering 'top ups' system
£55,000
- Expired contractPublished 5 April 2017
Due Diligence phase for ERP SaaS implementation
£238,184
- Expired contractPublished 4 April 2017
Asbestos Works
Value not stated
- Awarded contractPublished 4 April 2017
Sewage, refuse, cleaning and environmental services
Value not stated
- Closed tenderPublished 4 April 2017
Consultancy Services for Assessments of Viability and Customer Experience relating to Ipswich Buses
Value not stated
- Closed tenderPublished 4 April 2017
Consultancy Services for Assessments of Viability and Customer Experience relating to Ipswich Buses
Value not stated
- Closed tenderPublished 4 April 2017
Swingate Primary School - Flat Roof Replacement
£115,000
- Closed tenderPublished 3 April 2017
GB-Colchester: Responsive Repairs
£3,000,000
- Awarded contractPublished 3 April 2017
Organisational/digital strategy and redesign of two pilot services
£93,800
- Closed tenderPublished 3 April 2017
Website CX review and design
Value not stated
- Closed tenderPublished 3 April 2017
Website CX review and design
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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