How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Expired contract, expired 31 March 2018Published 27 June 2017
Appointment of Market Research Partners - Customer satisfaction
LEGAL OMBUDSMANSupplier(s) ICM Research LtdMarket and economic research; polling and statisticsAwarded 15 February 2017
£56,000
Awarded contractPublished 26 June 2017
Sovereign - Customer Portal
Sovereign Network GroupSupplier(s) MMT DigitalAwarded 26 June 2017
Value not stated
Closed tender, closed 4 August 2017Published 22 June 2017
Catering services
Welsh GovernmentCanteen management services
£210,000
Closed tender, closed 6 July 2017Published 22 June 2017
Cloud Based Suite of Systems
Allerdale Borough Council
£150,000
Closed tender, closed 6 July 2017Published 22 June 2017
Cloud Based Suite of Systems
Allerdale Borough Council
£150,000
Expired contract, expired 31 October 2017Published 21 June 2017
Future Train Interior Design Book
High Speed Two (HS2) LtdSupplier(s) New TerritoryDesign consultancy servicesAwarded 24 April 2017
£116,750
Expired contract, expired 31 July 2017Published 21 June 2017
RSSB digital engagement: content and social media strategy
Rail Safety and Standards Board LtdSupplier(s) Nomensa LtdAwarded 21 June 2017
£74,633
Closed tender, closed 28 September 2017Published 20 June 2017
Radio, television, communication, telecommunication and related equipment
NexusIT services: consulting, software development, Internet and support
Value not stated
Expired contract, expired 16 June 2017Published 16 June 2017
Consultancy Services for Assessments of Viability and Customer Experience relating to Ipswich Buses - AWARD
Suffolk County CouncilSupplier(s) MCL Transport Consultants Ltd, The TAS Partnership LimitedFinancial management consultancy servicesAwarded 15 June 2017
Value not stated
Closed tender, closed 19 July 2017Published 16 June 2017
Cleaning services
Thanet District CouncilRepair and maintenance services
Value not stated
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Closed tender, closed 14 July 2017Published 16 June 2017
Park Wood Infants School - Flat Roof Replacement
Medway Council
Value not stated
Expired contract, expired 24 April 2018Published 16 June 2017
Apprenticeship Training and Assessment Provision Quotation
Sefton Metropolitan Borough Council
Supplier(s)
5 suppliers
Asset Training & Consultancy Services
Damar Limited
Hugh Baird College
North West Training Council
Southport College
Education and training servicesAwarded 8 May 2017
£77,500
Closed tender, closed 21 July 2017Published 14 June 2017
Performance Monitoring and Customer Feedback System
Royal Borough of Kensington and Chelsea
Value not stated
Expired contract, expired 31 March 2019Published 14 June 2017
Mystery Shopping Contract
National Highways LimitedSupplier(s) IPSOS MORI UK LIMITEDArchitectural, construction, engineering and inspection servicesAwarded 12 June 2017
£295,742
Expired contract, expired 31 March 2023Published 14 June 2017
Performance Monitoring and Customer Feedback System
Royal Borough of Kensington and Chelsea
Value not stated
Closed tender, closed 13 July 2017Published 14 June 2017
Contract Cleaning Services for Student Accommodation
University of BirminghamAccommodation cleaning services
£2,200,000
Expired contract, expired 23 January 2017Published 13 June 2017
Trade Mark Usability Testing
Intellectual Property OfficeSupplier(s) The Web Usability Partnership LtdResearch and development services and related consultancy servicesAwarded 23 December 2016
£10,425
Closed tender, closed 27 June 2017Published 13 June 2017
The Wales Gateway Project
Welsh Government
£600,000
Stale Pre-tenderPublished 13 June 2017
Construction materials and associated items
Bromford Housing Group LimitedOccupational clothing, special workwear and accessories
Value not stated
Stale Pre-tenderPublished 13 June 2017
Construction work for multi-dwelling buildings and individual houses
Bromford Housing Group LimitedBuilding construction work
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Appointment of Market Research Partners - Customer satisfaction

Sovereign - Customer Portal

Catering services

Cloud Based Suite of Systems

Cloud Based Suite of Systems

Future Train Interior Design Book

RSSB digital engagement: content and social media strategy

Radio, television, communication, telecommunication and related equipment

Consultancy Services for Assessments of Viability and Customer Experience relating to Ipswich Buses - AWARD

Cleaning services

Park Wood Infants School - Flat Roof Replacement

Apprenticeship Training and Assessment Provision Quotation

Performance Monitoring and Customer Feedback System

Mystery Shopping Contract

Performance Monitoring and Customer Feedback System

Contract Cleaning Services for Student Accommodation

Trade Mark Usability Testing

The Wales Gateway Project

Construction materials and associated items

Construction work for multi-dwelling buildings and individual houses

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles