Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Stale Pre-tenderPublished 13 June 2017
Repair and maintenance services
Value not stated
- Expired contractPublished 9 June 2017
Customer Experience Strategy - Provision of Options Appraisal and Business Case
£1
- Closed tenderPublished 9 June 2017
Visitor Segmentation and Marketing Analysis
£17,500
- Closed tenderPublished 8 June 2017
Highway maintenance work
£258,000,000
- Expired contractPublished 5 June 2017
SS16052 - Customer Feedback System
£286,250
- Closed tenderPublished 2 June 2017
Customer Relation Management software package
£2,000,000
- Expired contractPublished 1 June 2017
PRN - 004089 - Consultation Provision - AWARD
Value not stated
- Expired contractPublished 1 June 2017
Support for ICT and Digital Service - Transformation
£1,046,750
- Closed tenderPublished 31 May 2017
Project 20074 - DWP Digital Product Development Unit (PDU) - Design and Implementation
Value not stated
- Awarded contractPublished 31 May 2017
User Testing for the Redesign of a Council Website
£5,000
- Expired contractPublished 26 May 2017
Residential Care (with or without Nursing)
£140,000,000
- Stale Pre-tenderPublished 25 May 2017
IT services: consulting, software development, Internet and support
Value not stated
- Closed tenderPublished 25 May 2017
Cleaning and polishing products
Value not stated
- Closed tenderPublished 24 May 2017
SOG-ESL-T-SMARTer Access to Sport, Recreation and Leisure
Value not stated
- Awarded contractPublished 22 May 2017
17_01_02 - HR Digital Solutions
£137,188
- Closed tenderPublished 22 May 2017
Band entertainment services
€800,000
- Expired contractPublished 18 May 2017
TfL 90865 - Lot 2 Task M - Time in Queue Survey (TIQS)
£800,000
- Expired contractPublished 17 May 2017
Getting It Right Project (supporting Access Wirral and Customer Experience Transformation Programme)
£152,000
- Closed tenderPublished 17 May 2017
Market research services
£230,000
- Closed tenderPublished 17 May 2017
NS&I UK Retail Saving Market & NS&I Customers Segmentation
£230,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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