Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 12 July 2017
ARFQ - Provision of First Aid Training
Value not stated
- Expired contractPublished 12 July 2017
For Transparency Purposes Only - Framework Mini Competition Call-Off against UK SBS Market Research Framework Agreement RM1086 MR130001 - Customer Satisfaction Tracker Survey
£99,000
- Closed tenderPublished 11 July 2017
Online repairs service
Value not stated
- Closed tenderPublished 11 July 2017
Customer Experience Platform Agile Delivery Team
£240,000
- Closed tenderPublished 11 July 2017
Online repairs service
Value not stated
- Closed tenderPublished 11 July 2017
Customer Experience Platform Agile Delivery Team
£250,000
- Closed tenderPublished 11 July 2017
SoJ - ESC - ITT - Fort Regent Cleaning Contract
Value not stated
- Closed tenderPublished 8 July 2017
Orbit - Defects Liability Management - PP874
£150,000
- Closed tenderPublished 7 July 2017
Customer services
Value not stated
- Closed tenderPublished 6 July 2017
T16/3558 Contract for the Provision of a Market Research Framework
£1,400,000
- Closed tenderPublished 6 July 2017
T16/3558 Contract for the Provision of a Market Research Framework
Value not stated
- Stale Pre-tenderPublished 6 July 2017
Supply services of personnel including temporary staff
£800,000
- Closed tenderPublished 5 July 2017
Digital Channels partners
£2,750,000
- Expired contractPublished 4 July 2017
Customer Satisfaction Surveys
£120,000
- Closed tenderPublished 4 July 2017
Customer Satisfaction Surveys
£120,000
- Awarded contractPublished 4 July 2017
Customer satisfaction survey
£160,800
- Closed tenderPublished 4 July 2017
Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight
£250,000
- Closed tenderPublished 3 July 2017
RM1043/INFO014 - DEFENCE CONNECT SERVICE SUPPORT
£252,000
- Closed tenderPublished 3 July 2017
RM1043/INFO014 - DEFENCE CONNECT SERVICE SUPPORT
£252,000
- Closed tenderPublished 30 June 2017
Market research services
£250,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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