Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 14 September 2017
Design, Manufacture, Supply and Installtion of a specialist Kitchen and Servey Counter
£80,000
- Closed tenderPublished 14 September 2017
Request for Quotation for the Provision of Annual Tenants and Leaseholder Satisfaction Survey To Slough Borough Council
Value not stated
- Expired contractPublished 13 September 2017
AWARDED-Customer Panel 2017-2020
£880,039
- Closed tenderPublished 12 September 2017
Home Office OSCT - Service Management & 1st Line Service Desk Provision copy
Value not stated
- Closed tenderPublished 12 September 2017
Home Office OSCT - Service Management & 1st Line Service Desk Provision copy
Value not stated
- Closed tenderPublished 8 September 2017
Recruitment Platform for Government Beta
£2,200,000
- Expired contractPublished 8 September 2017
Quantitative Research Services specialising in Customer Satisfaction/Experience Surveying and Insight
£250,000
- Closed tenderPublished 7 September 2017
Provision of Customer Survey
£60,400
- Expired contractPublished 7 September 2017
Market research services
£250,000
- Closed tenderPublished 6 September 2017
DUD - Tenant & Resident Satisfaction Survey for Housing Services
£17,500
- Closed tenderPublished 6 September 2017
Digital Discovery: Explore the need to modernise customer management systems
£35,000
- Awarded contractPublished 4 September 2017
Delivery Manager (resource)
£188,250
- Stale Pre-tenderPublished 1 September 2017
Business services: law, marketing, consulting, recruitment, printing and security
Value not stated
- Expired contractPublished 30 August 2017
Market research services
£230,000
- Closed tenderPublished 25 August 2017
MVDC - SF - Customer Transaction Management System
£225,000
- Closed tenderPublished 25 August 2017
TEN-1718-008 Member VoC and Consumer research
Value not stated
- Stale Pre-tenderPublished 25 August 2017
Guidance services
£4,500,000
- Awarded contractPublished 24 August 2017
Market research services
Value not stated
- Awarded contractPublished 24 August 2017
Customer Relation Management software package
Value not stated
- Closed tenderPublished 24 August 2017
Home Office Business Change Service for UK Visas and Immigration & Immigration Enforcement
£5,000,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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