Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 3 October 2017
REQUEST FOR QUOTATION - ISO 9001 ACCREDITATION CONSULTANT - ST HELENS
£13,749
- Awarded contractPublished 2 October 2017
Digital Channels partners
£2,200,000
- Stale Pre-tenderPublished 2 October 2017
Computer support and consultancy services
£200,000
- Closed tenderPublished 29 September 2017
NHS Supply Chain Future Operating Model - Transactional Services
£38,550,000
- Closed tenderPublished 28 September 2017
Business Digital Partner - A partner to support the Council's digital transformation
£4,000,000
- Closed tenderPublished 28 September 2017
Design and Installation for the Customer experience (catering and social spaces).
Value not stated
- Closed tenderPublished 28 September 2017
Advertising and marketing services
£409,000,000
- Expired contractPublished 26 September 2017
Park Wood Infants School - Flat Roof Replacement
£120,000
- Closed tenderPublished 26 September 2017
RSSB2646 - T1117 - Developing Guidance on accessibility for GB rail
£87,500
- Closed tenderPublished 26 September 2017
Financial and insurance services
£47,500,000
- Closed tenderPublished 26 September 2017
Home Office OSCT IT Business Analyst
GBP/DAY 600
- Closed tenderPublished 25 September 2017
INVITATION TO TENDER FOR THE INTERNAL REDESIGN OF ALLIANCE HOMES GROUP HEAD OFFICE, MARTINGALE WAY, PORTISHEAD
Value not stated
- Awarded contractPublished 25 September 2017
Discovery Phase For Fisheries Transformation.
£200,000
- Closed tenderPublished 25 September 2017
Construction materials and associated items
£350,000,000
- Closed tenderPublished 21 September 2017
Kitchen or restaurant conversion
£30,000,000
- Expired contractPublished 21 September 2017
Mental Health and Wellbeing Customer Insight and Social Marketing Campaign
£50,000
- Closed tenderPublished 20 September 2017
Digital Transformation using Salesforce
Value not stated
- Closed tenderPublished 20 September 2017
Digital Transformation using Salesforce
Value not stated
- Stale Pre-tenderPublished 15 September 2017
Social research services
Value not stated
- Closed tenderPublished 14 September 2017
Design, Manufacture, Supply and Installtion of a specialist Kitchen and Servey Counter
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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