How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Closed tender, closed 25 September 2017Published 24 August 2017
Software package and information systems
One Housing GroupRepair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment
£400,000
Closed tender, closed 29 August 2017Published 22 August 2017
UK SBS IT17368 BEIS Lead Technical Architect
Department for Business Energy and Industrial Strategy (BEIS)
GBP/DAY 800
Expired contract, expired 11 June 2019Published 21 August 2017
Audio-visual equipment
The National College for High Speed RailSupplier(s) WSi GroupAudio-visual equipmentAwarded 21 June 2017
£568,700
Expired contract, expired 31 July 2019Published 21 August 2017
Audience Strategy Development - Call Off Contract
The National ArchivesSupplier(s) The Audience AgencyRecreational, cultural and sporting servicesAwarded 11 August 2017
£100,000
Expired contract, expired 17 May 2019Published 21 August 2017
Digital Signage and Wayfinding
The National College for High Speed RailSupplier(s) WSi GroupAudio-visual equipmentAwarded 21 June 2017
£400,000
Expired contract, expired 12 January 2018Published 18 August 2017
1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017
HM Revenue & Customs (HMRC)Supplier(s) TNS UK Ltd (trading as TNS BMRB)Research and experimental development servicesAwarded 8 August 2017
£47,101
Stale Pre-tender, closed 16 September 2017Published 17 August 2017
Parking Enforcement
London Borough of Barnet CouncilParking services
£80,000,000
Awarded contractPublished 17 August 2017
Blue Badge: Discovery / Alpha
Department for Transport (DFT)Supplier(s) VALTECH LIMITEDAwarded 17 August 2017
£375,600
Closed tender, closed 31 August 2017Published 17 August 2017
Home Office Business Architecture and Analysis Service
Home Office
£5,000,000
Expired contract, expired 30 April 2018Published 16 August 2017
The Provision of Apprenticeship Training and Assessment
Sefton Metropolitan Borough Council
Supplier(s)
5 suppliers
Aspire Advance Achieve Ltd
Asset Training & Consultancy Ltd
Hugh Baird College
Progress to Excellence Ltd
TRN Train Limited
Vocational training servicesAwarded 24 April 2017
£600,000
Never miss a tender
Get new Customer Experience notices delivered to your inbox.
Set up alerts Save this search
Closed tender, closed 2 October 2017Published 15 August 2017
Customer Relation Management software package
Mole Valley District CouncilCustomer Relation Management software development services
£200,000
Expired contract, expired 24 June 2020Published 15 August 2017
Ordnance Survey Customer Compass Perceptions Tracking Research
Ordnance SurveySupplier(s) Maru/edr LtdResearch and development services and related consultancy servicesAwarded 3 August 2017
£45,000
Expired contract, expired 19 April 2018Published 15 August 2017
Education and training services
Sefton Metropolitan Borough Council
Supplier(s)
5 suppliers
Aspire Advance Achieve Ltd
Asset Training & Consultancy Ltd
Hugh Baird College
Progress to Excellence Ltd
TRN Train Limited
Vocational training servicesAwarded 24 April 2017
Value not stated
Awarded contractPublished 10 August 2017
Baseline Audit and Review of Customer Service standards
Iarnród Eireann-Irish RailSupplier(s) Flash Forward Consulting LimitedResearch consultancy services
Value not stated
Closed tender, closed 25 October 2017Published 10 August 2017
IT services: consulting, software development, Internet and support
National Transport AuthorityNetwork operating system software development services
Value not stated
Closed tender, closed 31 August 2017Published 10 August 2017
Window Cleaning
Kettering General Hospital NHS Foundation Trust
Value not stated
Expired contract, expired 3 May 2021Published 10 August 2017
TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)
Transport for LondonSupplier(s) GfK NOP Ltd, Level 18Customer survey servicesAwarded 4 May 2017
£1,663,726
Closed tender, closed 18 September 2017Published 9 August 2017
Window Cleaning
Kettering General Hospital NHS Foundation TrustWindow-cleaning services
£90,000
Expired contract, expired 31 July 2018Published 8 August 2017
QU069 - Customer Satisfaction - AWARD
Birmingham City CouncilSupplier(s) ROL Solutions LtdCustomer survey servicesAwarded 21 July 2017
Value not stated
Closed tender, closed 11 August 2017Published 4 August 2017
RSSB 2413 - Loading requirements for Track Systems - Work package 2 - Development of a methodology to determine loading regimes for track designers - Extension of Deadline to Friday 11th August
Rail Safety and Standards Board LtdResearch and development services and related consultancy services
£270,000

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Win more Customer Experience Tenders contracts with Stotles

Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.

Try for free

Software package and information systems

UK SBS IT17368 BEIS Lead Technical Architect

Audio-visual equipment

Audience Strategy Development - Call Off Contract

Digital Signage and Wayfinding

1718CSTD03 Tax credits compliance interventions: customer experiences of High Risk Renewals 2017

Parking Enforcement

Blue Badge: Discovery / Alpha

Home Office Business Architecture and Analysis Service

The Provision of Apprenticeship Training and Assessment

Customer Relation Management software package

Ordnance Survey Customer Compass Perceptions Tracking Research

Education and training services

Baseline Audit and Review of Customer Service standards

IT services: consulting, software development, Internet and support

Window Cleaning

TfL 90865 - Lot 2 Task N Contracts Mystery Shopper Survey (CMSS)

Window Cleaning

QU069 - Customer Satisfaction - AWARD

RSSB 2413 - Loading requirements for Track Systems - Work package 2 - Development of a methodology to determine loading regimes for track designers - Extension of Deadline to Friday 11th August

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles