Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 15 January 2018
Provision of Scaffolding Services
Value not stated
- Closed tenderPublished 15 January 2018
Revenues and Benefits System
£750,000
- Closed tenderPublished 15 January 2018
Equipment for scaffolding
Value not stated
- Closed tenderPublished 15 January 2018
Business services: law, marketing, consulting, recruitment, printing and security
£170,000,000
- Closed tenderPublished 15 January 2018
Provision of Scaffolding Services
£900,000
- Closed tenderPublished 12 January 2018
IT services: consulting, software development, Internet and support
£2,000,000
- Expired contractPublished 12 January 2018
INVITATION TO TENDER FOR THE INTERNAL REDESIGN OF ALLIANCE HOMES GROUP HEAD OFFICE, MARTINGALE WAY, PORTISHEAD - AWARD
Value not stated
- Closed tenderPublished 11 January 2018
Customer Insight Solutions - MARKET ENGAGEMENT
£60,000
- Closed tenderPublished 10 January 2018
Request for Quotation for Provision of Annual Tenants and Leaseholder Satisfaction Survey for Slough Borough Council -2
Value not stated
- Closed tenderPublished 9 January 2018
MEASURED TERM CONTRACT FOR DECORATING AND PAINTING TO ACADEMIC AND RESIDENTIAL PROPERTIES
Value not stated
- Closed tenderPublished 9 January 2018
Z/3055 The Supply, Installation & Maintenance of Floor Coverings
Value not stated
- Awarded contractPublished 8 January 2018
Content Designer to audit and improve FCO content on GOV.UK, focusing initially on consular content
£37,375
- Awarded contractPublished 8 January 2018
Content Designer to audit and improve FCO content on GOV.UK, focusing initially on consular content
£39,000
- Awarded contractPublished 8 January 2018
NELCSU - 17/18 Kent Refresh Program delivery
£115,225
- Stale Pre-tenderPublished 8 January 2018
HMRC 2018-2020 Customer Survey
Value not stated
- Expired contractPublished 8 January 2018
Ice Cream Concession for the Bournemouth Air Festival
£63,000
- Awarded contractPublished 8 January 2018
NEL 2020 Transformation Programme
£447,450
- Closed tenderPublished 4 January 2018
Parking enforcement services
£80,000,000
- Closed tenderPublished 3 January 2018
World wide web (www) site design services
Value not stated
- Awarded contractPublished 2 January 2018
Electrical wiring and fitting work
£1,040,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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