Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 12 February 2018
Money Advice Service Product Development Team
Value not stated
- Closed tenderPublished 12 February 2018
Money Advice Service Product Development Team
Value not stated
- Closed tenderPublished 9 February 2018
Repair and maintenance services
£4,500,000
- Closed tenderPublished 9 February 2018
Beta phase of the Development of the Patient Safety Incident Management System (DPSIMS) Project
£1,500,000
- Expired contractPublished 6 February 2018
Customer Segmentation Analysis for Census Marketing Campaign - AWARD
Value not stated
- Stale Pre-tenderPublished 6 February 2018
Customer Experience Programme Suppliers' Event
Value not stated
- Closed tenderPublished 5 February 2018
User Experience Consultant
GBP/DAY 475
- Closed tenderPublished 5 February 2018
User Experience Consultant
GBP/DAY 475
- Awarded contractPublished 5 February 2018
Building an MVP for foster carer applications
£35,000
- Closed tenderPublished 1 February 2018
Interactive Voice Response and Self-serve Telephony
Value not stated
- Expired contractPublished 26 January 2018
Health and social work services
£575,000
- Closed tenderPublished 26 January 2018
Business and management consultancy and related services
£6,400,000
- Closed tenderPublished 24 January 2018
DWP Video Conferencing Facility - Discovery, Design and Implementation support
Value not stated
- Closed tenderPublished 24 January 2018
DWP Video Conferencing Facility - Discovery, Design and Implementation support
Value not stated
- Closed tenderPublished 23 January 2018
Customer Satisfaction Measurement Programme
£520,000
- Expired contractPublished 22 January 2018
KMCAS-113 Handyperson Service
£345,000
- Closed tenderPublished 19 January 2018
Research and development services and related consultancy services
Value not stated
- Closed tenderPublished 16 January 2018
Documents Imaging and Management ICT System (Revs & Bens)
£350,000
- Expired contractPublished 16 January 2018
Enterprise ICT Software Solutions (Firmstep Customer Experience Platform Subscription)
£1,100,000
- Closed tenderPublished 15 January 2018
Software package and information systems
£800,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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