Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 2 January 2018
Sewage, refuse, cleaning and environmental services
Value not stated
- Closed tenderPublished 2 January 2018
Sports and Leisure Management System
£260,000
- Expired contractPublished 29 December 2017
Chesterfield College Website 2017
Value not stated
- Closed tenderPublished 22 December 2017
Software package and information systems
£260,000
- Closed tenderPublished 22 December 2017
Personnel and payroll services
£630,000
- Closed tenderPublished 22 December 2017
Highways IT Software Requirement
£400,000
- Stale Pre-tenderPublished 22 December 2017
Research services
£800,000
- Closed tenderPublished 20 December 2017
RSSB2655 - T1140 Defining the requirements of a seat comfort selection process
£92,500
- Closed tenderPublished 20 December 2017
7693 Review of the Rapid Coastal Zone Assessment Survey (RCZAS) Programme
Value not stated
- Closed tenderPublished 20 December 2017
Network Services
Value not stated
- Closed tenderPublished 20 December 2017
Computer network services
£34,000,000
- Awarded contractPublished 19 December 2017
Market and economic research; polling and statistics
£320,880
- Closed tenderPublished 19 December 2017
Home Group - Customer Insight Framework (2017)
£700,000
- Closed tenderPublished 19 December 2017
Document creation, drawing, imaging, scheduling and productivity software package
£400,000
- Closed tenderPublished 19 December 2017
Business and management consultancy and related services
€7,000,000
- Expired contractPublished 19 December 2017
Electronic Patient Food Ordering and Ward Catering 'top ups' system
£55,000
- Stale Pre-tenderPublished 18 December 2017
Play Area Refurbishment Programme
Value not stated
- Expired contractPublished 18 December 2017
Quotation for Learning & Development Customer Feedback System - AWARD
Value not stated
- Stale Pre-tenderPublished 15 December 2017
Software-related services
Value not stated
- Closed tenderPublished 15 December 2017
Customer survey services
£800,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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