Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Awarded contractPublished 1 August 2018
MMO Digital Transformation and compliance services covering Discovery, Alpha and Beta stages
£4,500,000
- Awarded contractPublished 31 July 2018
Service Design in Social Care - Supporting councils to design person-centred care and support
£66,085
- Expired contractPublished 31 July 2018
Highways Footpath works framework- PGP2018/462*
£3,500,000
- Awarded contractPublished 31 July 2018
Appointment of suitable Contractor to provide Strategy Animation for Laois Tourism Strategy 2018 - 2022
Value not stated
- Awarded contractPublished 31 July 2018
Construction work for highways, roads
Value not stated
- Awarded contractPublished 30 July 2018
A discovery phase to understand how to improve the front-door for non-medical interventions
£15,000
- Closed tenderPublished 30 July 2018
Developing our view of our citizens
£60,000
- Closed tenderPublished 27 July 2018
Market research services
€500,000
- Stale Pre-tenderPublished 27 July 2018
Software package and information systems
Value not stated
- Closed tenderPublished 25 July 2018
Transport equipment and auxiliary products to transportation
£300,000,000
- Expired contractPublished 24 July 2018
Tenant Satisfaction Survey
£15,000
- Closed tenderPublished 23 July 2018
Market research services
Value not stated
- Closed tenderPublished 20 July 2018
East West Railway Company - Website/CMS Build, Test, Launch & Maintenance
£60,000
- Awarded contractPublished 18 July 2018
Customer Charter Audit Services
Value not stated
- Expired contractPublished 18 July 2018
Customer satisfaction survey 2018/19
£64,000
- Closed tenderPublished 17 July 2018
0590 Service Design Partner
£1,500,000
- Expired contractPublished 13 July 2018
Business and management consultancy and related services
£6,400,000
- Closed tenderPublished 13 July 2018
Redesigning the Customer and Tenant Experience: Discovery, Alpha and Beta
£600,000
- Closed tenderPublished 12 July 2018
Refurbishment of Toilets at Walsall and West Bromwich Bus Stations
Value not stated
- Closed tenderPublished 12 July 2018
ICT Operating Model Design & Implementation Project Specialist
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.
