Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 18 August 2018
Grounds maintenance services
Value not stated
- Awarded contractPublished 17 August 2018
Personnel and payroll services
Value not stated
- Closed tenderPublished 15 August 2018
Master Data Managment Solution - Aberdeen City Council
£700,000
- Closed tenderPublished 10 August 2018
GB-Lowestoft: Independent Satisfaction Survey
£17,500
- Stale Pre-tenderPublished 10 August 2018
Test and evaluation
Value not stated
- Expired contractPublished 9 August 2018
Identify innovative techniques to improve capability and make a step change in how incidents are managed
£607,891
- Expired contractPublished 9 August 2018
1718CSTD35 HM Revenue and Customs Individuals, Small Business and Agents Customer Survey 2018-2020
£958,030
- Stale Pre-tenderPublished 9 August 2018
Repair and maintenance services
Value not stated
- Expired contractPublished 9 August 2018
1718CSTD37 Mid-Size Business Customer Survey
£404,007
- Closed tenderPublished 8 August 2018
Smart cards
£2,400,000
- Expired contractPublished 7 August 2018
Annual Brand Tracker
£25,570
- Closed tenderPublished 6 August 2018
Market and economic research; polling and statistics
Value not stated
- Closed tenderPublished 6 August 2018
Tender for the Management of the Commemorative Coin Programme
Value not stated
- Closed tenderPublished 2 August 2018
Alcohol Social Marketing Campaign
Value not stated
- Closed tenderPublished 2 August 2018
Landscaping work for sports grounds and recreational areas
£660,000
- Closed tenderPublished 1 August 2018
Refurbishment of Toilets at West Bromwich & Walsall Bus Stations
Value not stated
- Expired contractPublished 1 August 2018
Administrative services related to tourism affairs
€74,000
- Awarded contractPublished 1 August 2018
Refurbishment of Toilets at West Bromwich & Walsall Bus Stations
Value not stated
- Closed tenderPublished 1 August 2018
Memorial Gardens Annual Rose Replacement
Value not stated
- Expired contractPublished 1 August 2018
Recreational, cultural and sporting services
£750,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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