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Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

  • Expired contractPublished 11 July 2018

    Customer Performance Measurement Framework

    National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDResearch and development services and related consultancy servicesAwarded 11 July 2018

    £92,323

  • Closed tenderPublished 10 July 2018

    Discovery Stage to establish future delivery options for student finance in Wales

    Welsh Government

    £80,000

  • Closed tenderPublished 10 July 2018

    Urban environmental development planning

    Transport ScotlandUrban environmental development planning

    £6,000,000

  • Awarded contractPublished 9 July 2018

    0670 Technical Services Portfolio - Delivery Partner

    Essex County CouncilSupplier(s) SOCITMAwarded 9 July 2018

    £1,925,000

  • Closed tenderPublished 9 July 2018

    GLA Digital Team On-Site User Researcher

    Greater London Authority

  • Expired contractPublished 5 July 2018

    Single Customer View - Data support and development

    The National ArchivesSupplier(s) DATA METTLE LIMITEDBusiness services: law, marketing, consulting, recruitment, printing and securityAwarded 4 July 2018

    £20,000

  • Expired contractPublished 4 July 2018

    Improving Customer Service APTR Facilities

    National Highways LimitedSupplier(s) Pell FrischmannResearch and development services and related consultancy servicesAwarded 4 July 2018

    £155,244

  • Closed tenderPublished 4 July 2018

    Customer Feedback Monitoring System for Torbay Council

    Torbay CouncilSoftware package and information systems

  • Closed tenderPublished 3 July 2018

    RFQ for the provision of a STAR survey

    Rochdale Boroughwide Housing Ltd

  • Closed tenderPublished 3 July 2018

    Reception services

    University of PlymouthLibrary management services

    £80,000

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  • Closed tenderPublished 3 July 2018

    Market research services

    The Guinness Partnership LtdCustomer survey services

  • Closed tenderPublished 3 July 2018

    Customer Survey Services

    The Guinness Partnership LtdCustomer satisfaction survey

  • Closed tenderPublished 3 July 2018

    Customer Survey Services

    The Guinness Partnership LtdCustomer satisfaction survey

    £700,000

  • Closed tenderPublished 27 June 2018

    Graphic design services

    National Transport AuthorityGraphic design services

  • Closed tenderPublished 26 June 2018

    SOG-P&R-RFQ-Revenue Service Business Analysis Resource

    States of GuernseyEducation and training services

  • Stale Pre-tenderPublished 22 June 2018

    Radio, television, communication, telecommunication and related equipment

    NexusRadio, television, communication, telecommunication and related equipment

  • Stale Pre-tenderPublished 21 June 2018

    Provision of Home Care and Support Event

    Suffolk County CouncilHealth and social work services

  • Stale Pre-tenderPublished 21 June 2018

    Library management system

    Essex County CouncilLibrary software package

  • Stale Pre-tenderPublished 21 June 2018

    Library management system

    Essex County CouncilLibrary software package

  • Stale Pre-tenderPublished 21 June 2018

    GLA Correspondence Management Syatem

    Transport for LondonComputer-related services

    £120,000

Showing 3,601–3,620 of 4,660 results

Other topic pages covering nearby areas of public sector spend.

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

  • How do I find customer experience tenders in the UK public sector?

    Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

  • What counts as a customer experience or customer survey tender?

    Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

  • How is this different from customer service tenders?

    Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

  • What CPV codes cover customer experience and customer survey procurement?

    Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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