Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Closed tenderPublished 7 September 2018
HBC - Customer Relationship Management System
Value not stated
- Closed tenderPublished 6 September 2018
Siebel Open UI Development
Value not stated
- Closed tenderPublished 5 September 2018
Technical support services
£300,000
- Closed tenderPublished 5 September 2018
AC0366 Help to Live at Home Alliance
£90,000,000
- Awarded contractPublished 4 September 2018
Repair and maintenance services
£4,500,000
- Awarded contractPublished 3 September 2018
0590 Service Design Partner
£1,868,000
- Expired contractPublished 31 August 2018
Resident Satisfaction Surveys
£81,000
- Expired contractPublished 31 August 2018
Acorn Geodemographics and customer insight data
£6,175
- Closed tenderPublished 31 August 2018
WEBSITE DEVELOPMENT
Value not stated
- Awarded contractPublished 30 August 2018
Customer Relation Management software package
£200,000
- Expired contractPublished 30 August 2018
PAN1117 - Outdoor Gym Equipment (Framework)
£600,000
- Expired contractPublished 29 August 2018
Document creation, drawing, imaging, scheduling and productivity software package
£239,560
- Closed tenderPublished 24 August 2018
Hook Parish Council Playground Inspections 2019 - 2021
£20,000
- Closed tenderPublished 24 August 2018
Hook Parish Council Cleansing Contract
£22,000
- Closed tenderPublished 23 August 2018
National Image Transfer (NIT) Support Solution
£1,100,000
- Closed tenderPublished 23 August 2018
National Image Transfer (NIT) Support Solution
£1,000,000
- Closed tenderPublished 22 August 2018
RSSB Digital Engagement: Sitecore Implementation Support
£150,000
- Expired contractPublished 21 August 2018
New Website Design and Implementation for Richmondshire District Council.
£60,000
- Closed tenderPublished 20 August 2018
Agent Portal / HGNT
Value not stated
- Awarded contractPublished 20 August 2018
Research and development services and related consultancy services
£500,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.
