Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,660 results
- Awarded contractPublished 1 May 2019
NU/1434 Supply of Website Development Services
£150,000
- Awarded contractPublished 1 May 2019
Develop a MVP for New Builds team to improve the management of defects in new build properties. copy
£106,500
- Closed tenderPublished 30 April 2019
Running the STAR tenant and resident satisfaction survey
Value not stated
- Closed tenderPublished 30 April 2019
Customer Relation Management software package
£684,000
- Expired contractPublished 30 April 2019
IT services: consulting, software development, Internet and support
£522,446
- Closed tenderPublished 25 April 2019
The Provision of a Customer Relationship Management System
£275,000
- Awarded contractPublished 23 April 2019
IIT Proc400a IE Business Analyst
£132,350
- Closed tenderPublished 23 April 2019
Customer Relation Management software package
Value not stated
- Closed tenderPublished 18 April 2019
Customer Research Partner
Value not stated
- Awarded contractPublished 17 April 2019
Microsoft365 Transformation Partner
£1,000,000
- Expired contractPublished 16 April 2019
Online Survey Tool - Qualtrics Research Tool
£82,700
- Closed tenderPublished 15 April 2019
Communication software package
£7,500,000
- Awarded contractPublished 15 April 2019
IIT Proc400b IE Business Analyst copy
£132,350
- Awarded contractPublished 15 April 2019
IIT Proc400d IE Business Analyst
£126,150
- Awarded contractPublished 15 April 2019
IIT Proc400c IE Business Analyst
£142,067
- Expired contractPublished 12 April 2019
Customer Surveying Services
£10,000,000
- Closed tenderPublished 11 April 2019
Customer survey services
£400,000
- Closed tenderPublished 11 April 2019
HS&E Test & One Day Site Safety Plus HAS Course Mystery Shopper
Value not stated
- Closed tenderPublished 10 April 2019
Adult Social Care Diagnostics
£145,000
- Awarded contractPublished 9 April 2019
Survey services
£10,000,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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