How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,660 results

Closed tender, closed 31 May 2019Published 15 May 2019
DN410272 - Market Testing - Customer Insights Data Segmentation Solution
Barnsley Metropolitan Borough CouncilSoftware package and information systems
Value not stated
Closed tender, closed 15 June 2019Published 14 May 2019
Market research services
daa plcBusiness services: law, marketing, consulting, recruitment, printing and security
€2,750,000
Closed tender, closed 22 May 2019Published 14 May 2019
L19035-T-DS - Customer Satisfaction Feedback
Luton CouncilReal-time passenger information system
Value not stated
Expired contract, expired 31 March 2020Published 13 May 2019
Customer data, satisfaction and insight
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDResearch and development services and related consultancy servicesAwarded 13 May 2019
£75,000
Closed tender, closed 10 June 2019Published 10 May 2019
Insurance services
London & Quadrant Housing TrustInsurance services
Value not stated
Stale Pre-tenderPublished 10 May 2019
Business services: law, marketing, consulting, recruitment, printing and security
Department for International TradeResearch and development services and related consultancy services
£29,000,000
Closed tender, closed 1 October 2018Published 10 May 2019
Servicing Public Toilets
Meopham Parish CouncilRepair and maintenance services
Value not stated
Awarded contractPublished 9 May 2019
Business Analyst
Scottish EnterpriseSupplier(s) People Source Consulting LtdAwarded 9 May 2019
£72,900
Expired contract, expired 31 March 2020Published 9 May 2019
Seamless Journey Subscription - Zipabout
Department for Transport (DFT)Supplier(s) ZipaboutResearch and development services and related consultancy servicesAwarded 31 March 2019
£70,000
Closed tender, closed 22 May 2019Published 8 May 2019
Surrey County Council - Digital Transformation Partner
Surrey County Council
£90,000
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Expired contract, expired 31 March 2022Published 8 May 2019
IPP Through Network Journey Model
Transport Systems CatapultSupplier(s) Cogitare Ltd, Amey OW Ltd, NG Space Engineering LtdRailway transport servicesAwarded 16 January 2019
£3,700,000
Closed tender, closed 22 May 2019Published 8 May 2019
Surrey County Council - Digital Transformation Partner
Surrey County Council
£100,000
Expired contract, expired 30 April 2021Published 7 May 2019
Provision of Market Research Society Accreditation and Memberships
Driver and Vehicle Licensing AgencySupplier(s) The Market Research SocietyMarket research servicesAwarded 9 April 2019
£24,957
Expired contract, expired 13 April 2022Published 7 May 2019
Document creation, drawing, imaging, scheduling and productivity software package
Durham UniversitySupplier(s) On Brand Investments Ltd (Trading as Outfit)Document creation, drawing, imaging, scheduling and productivity software packageAwarded 29 April 2019
€149,500
Expired contract, expired 31 March 2020Published 3 May 2019
Variable Speed Limits (VSLs) improvements - Benefits and reporting
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDResearch and development services and related consultancy servicesAwarded 3 May 2019
£149,764
Closed tender, closed 17 June 2019Published 3 May 2019
Library management system
Gloucestershire County CouncilLibrary management system
£640,000
Closed tender, closed 17 May 2019Published 3 May 2019
LNER Mobile
Transport for London
£1,700,000
Closed tender, closed 2 May 2019Published 2 May 2019
GB-London: In service pilot of the T1135 operational decision-making tool
Rail Safety and Standards Board LtdData analysis services
£75,000
Awarded contractPublished 2 May 2019
Home Office National Law Enforcement Programme (NLEDP 125) - Business Analyst
Home OfficeSupplier(s) MedleyAwarded 2 May 2019
£57,600
Expired contract, expired 29 February 2020Published 2 May 2019
Variable Speed Limits (VSLs) improvements - Continuous Improvement (CI) Cell
National Highways LimitedSupplier(s) OVE ARUP & PARTNERS LIMITEDResearch and development services and related consultancy servicesAwarded 2 May 2019
£117,397

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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DN410272 - Market Testing - Customer Insights Data Segmentation Solution

Market research services

L19035-T-DS - Customer Satisfaction Feedback

Customer data, satisfaction and insight

Insurance services

Business services: law, marketing, consulting, recruitment, printing and security

Servicing Public Toilets

Business Analyst

Seamless Journey Subscription - Zipabout

Surrey County Council - Digital Transformation Partner

IPP Through Network Journey Model

Surrey County Council - Digital Transformation Partner

Provision of Market Research Society Accreditation and Memberships

Document creation, drawing, imaging, scheduling and productivity software package

Variable Speed Limits (VSLs) improvements - Benefits and reporting

Library management system

LNER Mobile

GB-London: In service pilot of the T1135 operational decision-making tool

Home Office National Law Enforcement Programme (NLEDP 125) - Business Analyst

Variable Speed Limits (VSLs) improvements - Continuous Improvement (CI) Cell

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles