Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Stale Pre-tenderPublished 30 October 2019
Sika Trail Cafe Concession
Value not stated
- Closed tenderPublished 30 October 2019
Repair and maintenance services
£575,000
- Stale Pre-tenderPublished 29 October 2019
Supply services of personnel including temporary staff
£4,000,000
- Closed tenderPublished 28 October 2019
Business Intelligence Deployment
£150,000
- Closed tenderPublished 28 October 2019
MOT Continuous Improvement Team
£3,500,000
- Closed tenderPublished 28 October 2019
Construction work for water projects
£5,200,000,000
- Closed tenderPublished 28 October 2019
Advanced Analytics - Development and Deployment
£175,000
- Closed tenderPublished 25 October 2019
User Researcher on Non Domestic -Renewable Heat Incentives Redesign
Value not stated
- Awarded contractPublished 25 October 2019
Future Theory Test Service Digital Assurance
£3,000,000
- Closed tenderPublished 25 October 2019
Request for Quotation For the Provision of an RBH Corporate Website
Value not stated
- Closed tenderPublished 25 October 2019
Request for Quotation For the Provision of an RBH Corporate Website
£40,000
- Awarded contractPublished 25 October 2019
LNER Mobile
£1,700,000
- Closed tenderPublished 24 October 2019
C19058 Brand Refresh Consultancy
Value not stated
- Closed tenderPublished 22 October 2019
001460 Start-Ups in London Libraries Programme Delivery of Marketing Masterclass
£60,000
- Expired contractPublished 18 October 2019
Business services: law, marketing, consulting, recruitment, printing and security
£198,000
- Stale Pre-tenderPublished 18 October 2019
Radio, television, communication, telecommunication and related equipment
Value not stated
- Closed tenderPublished 17 October 2019
Customer Personas and Expectations Research
£15,000
- Expired contractPublished 17 October 2019
Customer Satisfaction Research: Telephone Annual Survey
£25,000
- Expired contractPublished 16 October 2019
Mosaic Customer Segmentation and Engagement Services
£19,175
- Expired contractPublished 14 October 2019
Customer Relation Management software package
£535,460
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.