Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Expired contractPublished 11 October 2019
Marketing services
Value not stated
- Closed tenderPublished 10 October 2019
Continuous Research Service
Value not stated
- Expired contractPublished 9 October 2019
Trade Tariff
£224,820
- Closed tenderPublished 8 October 2019
Supply services of personnel including temporary staff
£3,600,000
- Closed tenderPublished 7 October 2019
Research services
£900,000
- Expired contractPublished 4 October 2019
Competitor & Market Intelligence - Monitoring digital developments within the retail financial services sector
£70,000
- Expired contractPublished 3 October 2019
1-923 Improving maintenance through our customer eyes (2019 -2021)
£173,666
- Awarded contractPublished 3 October 2019
Customer services
£500,000
- Closed tenderPublished 3 October 2019
Professional Services for the Transaction Monitoring Platform
£6,300,000
- Expired contractPublished 3 October 2019
Customer Contact Approach - PRO.1066
£64,000
- Expired contractPublished 3 October 2019
Customer Experience Intelligence Partner
£400,000
- Closed tenderPublished 3 October 2019
Professional Services for the Transaction Monitoring Platform
£6,300,000
- Closed tenderPublished 2 October 2019
Innovation Week - SR265932989
Value not stated
- Closed tenderPublished 2 October 2019
Painting work
£6,666,664
- Expired contractPublished 1 October 2019
Resident Satisfaction Surveys
£155,417
- Awarded contractPublished 1 October 2019
Customer Experience Intelligence Partner for the Dart Charge service
£400,000
- Closed tenderPublished 27 September 2019
Market research services
Value not stated
- Stale Pre-tenderPublished 24 September 2019
Construction work for highways
Value not stated
- Closed tenderPublished 23 September 2019
Customer Experience Development Programme
£35,000
- Expired contractPublished 22 September 2019
Customer Satisfaction Research
£240,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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