How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Stale Pre-tenderPublished 7 November 2019
Closed-circuit television cameras
Transport for LondonElectronic data management (EDM)
Value not stated
Expired contract, expired 8 June 2020Published 7 November 2019
1-950 Road User Behavioural Interventions - Developing a Digital Library
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedResearch and development services and related consultancy servicesAwarded 6 November 2019
£59,855
Closed tender, closed 14 November 2019Published 7 November 2019
Relationship Manager
Parliament UK
GBP/DAY 850
Closed tender, closed 9 December 2019Published 6 November 2019
Provision of Furniture and Design Services for the Digital Media Centres
Barnsley Metropolitan Borough CouncilMiscellaneous furniture and equipment
£200,000
Closed tender, closed 29 November 2019Published 6 November 2019
Toilet Refurbishment Works at Coventry Pool Meadow Bus Station
West Midlands Combined AuthorityRefurbishment work
Value not stated
Closed tender, closed 9 December 2019Published 6 November 2019
Provision of Furniture and Design Services for the Digital Media Centres
Barnsley Metropolitan Borough CouncilMiscellaneous furniture and equipment
Value not stated
Stale Pre-tender, closed 15 November 2019Published 5 November 2019
Environment Agency: Moorings Management
Department for Environment, Food & Rural Affairs (DEFRA)Real estate services
Value not stated
Stale Pre-tenderPublished 5 November 2019
Construction consultancy services
Bromford Housing Group LimitedConstruction consultancy services
Value not stated
Stale Pre-tenderPublished 5 November 2019
Bricks
Bromford Housing Group LimitedBricks
Value not stated
Closed tender, closed 29 November 2019Published 5 November 2019
Supply and Installation of EPI screens at Coventry Pool Meadow Bus Station
West Midlands Combined AuthorityReal-time passenger information system
Value not stated
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Stale Pre-tenderPublished 5 November 2019
Construction equipment
Bromford Housing Group LimitedConstruction equipment
Value not stated
Stale Pre-tender, closed 15 November 2019Published 5 November 2019
Innovative Technology
HM Revenue & Customs (HMRC)IT services: consulting, software development, Internet and support
Value not stated
Stale Pre-tenderPublished 5 November 2019
Builders' carpentry
Bromford Housing Group LimitedBuilders' carpentry
Value not stated
Expired contract, expired 31 March 2022Published 5 November 2019
Community Alarm Call Monitoring Service (AH-268) - AWARD
Alliance HomesSupplier(s) Deane Helpline (a Trading Account of Somerset West and Taunton Council)Health and social work servicesAwarded 5 November 2019
£150,000
Expired contract, expired 31 March 2020Published 4 November 2019
Development of UK Electronic Apostille application
Foreign, Commonwealth and Development OfficeSupplier(s) Diamond Functions (Consultancy) LimitedAwarded 4 November 2019
£23,760
Expired contract, expired 30 September 2020Published 4 November 2019
1-934 Queue protection algorithm speed review
National Highways LimitedSupplier(s) AtkinsRéalis UK LimitedResearch and development services and related consultancy servicesAwarded 4 November 2019
£199,503
Awarded contractPublished 4 November 2019
Hosted responsive website and Web CMS, including UX design and build
Belfast City CouncilSupplier(s) Simply ZestyAwarded 4 November 2019
£162,135
Closed tender, closed 13 January 2020Published 4 November 2019
National Car Parking & Cash Collection
Forestry EnglandParking services
Value not stated
Closed tender, closed 9 December 2019Published 4 November 2019
Miscellaneous furniture and equipment
Barnsley Metropolitan Borough CouncilMiscellaneous furniture and equipment
£200,000
Closed tender, closed 13 January 2020Published 1 November 2019
Parking services
Forestry EnglandInstallation services of parking meter equipment
£10,000,000

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Closed-circuit television cameras

1-950 Road User Behavioural Interventions - Developing a Digital Library

Relationship Manager

Provision of Furniture and Design Services for the Digital Media Centres

Toilet Refurbishment Works at Coventry Pool Meadow Bus Station

Provision of Furniture and Design Services for the Digital Media Centres

Environment Agency: Moorings Management

Construction consultancy services

Bricks

Supply and Installation of EPI screens at Coventry Pool Meadow Bus Station

Construction equipment

Innovative Technology

Builders' carpentry

Community Alarm Call Monitoring Service (AH-268) - AWARD

Development of UK Electronic Apostille application

1-934 Queue protection algorithm speed review

Hosted responsive website and Web CMS, including UX design and build

National Car Parking & Cash Collection

Miscellaneous furniture and equipment

Parking services

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles