Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Awarded contractPublished 9 September 2021
Invest NI - Provision of Filming and Production Services
£1,000,000
- Closed tenderPublished 9 September 2021
South Cambridgeshire District Council - Shared Ownership Sales and Marketing Arrangements
Value not stated
- Expired contractPublished 8 September 2021
Customer Focused Digital Diversion Routes
£121,265.4
- Awarded contractPublished 8 September 2021
Provision of an Annual Pantomime Production at Swansea Grand Theatre 2022-25
Value not stated
- Awarded contractPublished 7 September 2021
DVSA Commercial Vehicle Services Digital Delivery Partner
£7,783,530
- Expired contractPublished 7 September 2021
24/7 Service Desk
£40,000
- Expired contractPublished 7 September 2021
Robotic Process Automation (RPA) Pilot G-Cloud 12 call off
£231,950
- Closed tenderPublished 7 September 2021
GB-Southampton: Invitation to Tender for Customer Data Platform
£300,000
- Expired contractPublished 7 September 2021
T0172 Highview customer survey continuation - step 2
£199,951.86
- Expired contractPublished 7 September 2021
Qualtrics Research Core
£105,000
- Awarded contractPublished 6 September 2021
Customer Research and Insights
Value not stated
- Closed tenderPublished 3 September 2021
Window & Gutter Cleaning Services for Radius Housing
£2,500,000
- Expired contractPublished 2 September 2021
HMPO Customer Satisfaction
£300,000
- Expired contractPublished 2 September 2021
Hook Parish Council Playground Inspections 2021-23
£4,600
- Expired contractPublished 1 September 2021
Website Support and Development including provision of SEO and content administration services.
£5,000,000
- Expired contractPublished 31 August 2021
Award of Scottish Government: National Customer Satisfaction Survey 2020-21 to support the verifi...
£14,775
- Closed tenderPublished 27 August 2021
Grounds and Sports Facilities Maintenance Works
£70,000
- Closed tenderPublished 27 August 2021
Grounds Maintenance Contract for Hook Parish Council 2 of 2
£1
- Awarded contractPublished 26 August 2021
C1105 - SCADA Services Provision
£3,500,000
- Awarded contractPublished 25 August 2021
Facilities Management for the Luton DART
9,000,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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