Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Expired contractPublished 21 September 2021
Provision of Customer Survey
£21,130
- Awarded contractPublished 20 September 2021
Maintenance of Gas Boilers
Value not stated
- Awarded contractPublished 17 September 2021
Whittington Health NHS Trust Payroll and Pensions Framework Agreement
£1
- Closed tenderPublished 17 September 2021
Customer Insights Programme: Market Research Tender
£165,000
- Expired contractPublished 16 September 2021
MYSTERY SHOPPING IN SUPPORT OF THE NATIONAL ADOPTION RECRUITMENT CAMPAIGN
£40,000
- Stale Pre-tenderPublished 16 September 2021
Innovation Design Contest - Rail Revolution
Value not stated
- Awarded contractPublished 15 September 2021
Apprenticeship Management
3,590,000
- Awarded contractPublished 15 September 2021
University of St Andrews: Finance - Student Payment Services
£1,454,000
- Closed tenderPublished 14 September 2021
EA Education Technology Services (ETS) Programme - Market Information Session - 30th September 2021
£1
- Closed tenderPublished 14 September 2021
ITEP0175 - Digital Roads – Digital Change Office
£1,230,000
- Expired contractPublished 14 September 2021
Dynamically vary auto-generated Variable Speed Limits (VSLs)
£121,301.44
- Closed tenderPublished 14 September 2021
EA Education Technology Services (ETS) Programme - Market Information Session - 30th September 2021
£1
- Closed tenderPublished 14 September 2021
Provision of Therapists for the Health and Wellbeing Suite at South Lake
Value not stated
- Closed tenderPublished 14 September 2021
“Connected Working” Digital Transformation Solution
Value not stated
- Awarded contractPublished 12 September 2021
Maintenance Tender including Responsive Repairs & Voids, 3 Star Gas Servicing and Electrical Testing 2021-2024
£34,743,693
- Closed tenderPublished 11 September 2021
Tate Galleries - Full-service payment provider
£45,000,000
- Closed tenderPublished 10 September 2021
Tate Galleries - Full-service payment provider
£45,000,000
- Expired contractPublished 10 September 2021
2021-082 Consumer Perceptions of the Energy Market 2021/2022
£60,000
- Closed tenderPublished 10 September 2021
Voice of the Customer Platform
Value not stated
- Awarded contractPublished 9 September 2021
Customer Research and Insights
Value not stated
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.