Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Expired contractPublished 25 August 2021
Customer Insights
£55,600
- Stale Pre-tenderPublished 23 August 2021
NEPO232 Electric Vehicle Charging Infrastructure Network
Value not stated
- Stale Pre-tenderPublished 20 August 2021
Customer Experience Technology and Platforms - Soft Market Testing
Value not stated
- Closed tenderPublished 20 August 2021
Customer Experience Technology and Platforms - Soft Market Testing
Value not stated
- Expired contractPublished 20 August 2021
Re-imagining Waltham Forest’s digital channel strategy and website delivery plan post-Covid
£94,650
- Closed tenderPublished 19 August 2021
Supply of Services Associated with Management Consulting services
£17,000,000
- Expired contractPublished 18 August 2021
Customer Experience Platform (CRM)
£149,500
- Expired contractPublished 18 August 2021
bi-annual tenant satisfaction survey
£9,355
- Expired contractPublished 17 August 2021
T0124 Customer insight into in-vehicle information
£123,119.22
- Expired contractPublished 16 August 2021
Swan Housing Customer Segmentation and Journey Mapping 2021
£57,878.84
- Closed tenderPublished 16 August 2021
Planning and Building Control System
Value not stated
- Awarded contractPublished 16 August 2021
Development, hosting and CMS for a New Council Website
£191,209
- Awarded contractPublished 16 August 2021
Swan Housing Customer Segmentation and Journey Mapping 2021
£57,878.84
- Stale Pre-tenderPublished 13 August 2021
Planning and Building Control System
Value not stated
- Closed tenderPublished 13 August 2021
Digital Services Improvement Research Partner
Value not stated
- Closed tenderPublished 13 August 2021
Market Research for logs policy Mystery Shopping for customer logs
£200,000
- Closed tenderPublished 13 August 2021
Leisure Management Software and Access Control
£418,000
- Stale Pre-tenderPublished 13 August 2021
AMI Smart Metering Initiative
Value not stated
- Expired contractPublished 12 August 2021
Customer Experience Strategy
£100,000
- Expired contractPublished 12 August 2021
Market Research for logs policy Mystery Shopping for customer logs
£200,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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