How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Awarded contractPublished 22 December 2021
Management and Delivery of an end-to-end Electric Vehicle (EV) Dealership Award Scheme
Sustainable Energy Authority of IrelandSurvey analysis servicesAwarded 22 December 2021
Value not stated
Closed tender, closed 20 January 2022Published 21 December 2021
GB-Pan Scotland: Tactical platform to survey customer and employee measures
Scottish WaterCustomer survey services
£300,000
Awarded contractPublished 21 December 2021
Domestic Water Saving Audits
NORTHUMBRIAN WATER GROUP LIMITEDSupplier(s) Aqualogic (WC) LtdConsulting services for water-supply and waste consultancyAwarded 14 December 2021
2,300,000
Awarded contractPublished 21 December 2021
West Northamptonshire Council Target Operating Model NASS
West Northamptonshire CouncilSupplier(s) Newton EuropeSocial servicesAwarded 21 December 2021
£6,470,000
Awarded contractPublished 21 December 2021
Voice of Customer Software System
Wheatley GroupSupplier(s) Rant and RaveCustomer Relation Management software development servicesAwarded 20 December 2021
£547,212
Awarded contractPublished 20 December 2021
Tenant Satisfaction Survey
Vale of Glamorgan CouncilSupplier(s) MEL Research LimitedCustomer satisfaction surveyAwarded 17 December 2021
Value not stated
Awarded contractPublished 20 December 2021
Full Service Marketing and Copywriting Services
GM Business Support LtdSupplier(s) MC2 (Manchester) LimitiedMarketing servicesAwarded 20 December 2021
£650,000
Closed tender, closed 7 January 2022Published 20 December 2021
Contract for Provision of equipment for the IoT ‘Alpha Phase’ Project
City and County of SwanseaSoftware package and information systems
Value not stated
Expired contract, expired 17 December 2024Published 17 December 2021
21 065 Contact Centre as a Service (CCaaS)
Cheshire East CouncilSupplier(s) BUSINESS SYSTEMS (U.K.) LIMITEDIT software packageAwarded 17 December 2021
£881,733
Closed tender, closed 19 January 2022Published 17 December 2021
Financing Of Rolling Stock
Northern Trains LtdFinancial leasing services
£140,000,000
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Closed tender, closed 14 January 2022Published 17 December 2021
Covid-19 Health Regulations mystery shopping
Office of Rail and RoadMarket and economic research; polling and statistics
£25,000
Closed tender, closed 17 January 2022Published 17 December 2021
Avanti West Coast Security Tender
First Trenitalia West Coast Rail Ltd (t/a Avanti West Coast)Security services
£3,300,000
Closed tender, closed 13 January 2022Published 17 December 2021
Provision of Independant Auditors
Great Western Rail (FirstGroup)Auditing services
£750,000
Closed tender, closed 17 January 2022Published 17 December 2021
Fencing and Boundary Systems & Repair of Boundary Masonry
BromfordMiscellaneous special-trade construction work
£3,100,000
Closed tender, closed 19 January 2022Published 16 December 2021
Security Services Contract
Radius HousingSecurity services
£4,000,000
Expired contract, expired 31 August 2023Published 16 December 2021
HMPO Customer Satisfaction Market Research
Home OfficeSupplier(s) ICM Research LtdResearch servicesAwarded 31 August 2021
£300,000
Closed tender, closed 21 December 2021Published 16 December 2021
Community Social Worker (16 December 2021
Sandwell Metropolitan Borough CouncilSupply services of personnel including temporary staff
£18,648
Expired contract, expired 31 March 2022Published 16 December 2021
Citizen Event History-Analytics
Department For Work and Pensions (DWP)Supplier(s) Scott Logic LimitedIT services: consulting, software development, Internet and supportAwarded 1 October 2021
£1,347,965
Expired contract, expired 31 May 2022Published 16 December 2021
Qualtrics Survey Contract
Department For Work and Pensions (DWP)Supplier(s) Qualtrics, LLCData-processing servicesAwarded 1 June 2021
£119,187
Closed tender, closed 30 December 2021Published 16 December 2021
Service Designer
Department For Work and Pensions (DWP)
£98,280

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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Management and Delivery of an end-to-end Electric Vehicle (EV) Dealership Award Scheme

GB-Pan Scotland: Tactical platform to survey customer and employee measures

Domestic Water Saving Audits

West Northamptonshire Council Target Operating Model NASS

Voice of Customer Software System

Tenant Satisfaction Survey

Full Service Marketing and Copywriting Services

Contract for Provision of equipment for the IoT ‘Alpha Phase’ Project

21 065 Contact Centre as a Service (CCaaS)

Financing Of Rolling Stock

Covid-19 Health Regulations mystery shopping

Avanti West Coast Security Tender

Provision of Independant Auditors

Fencing and Boundary Systems & Repair of Boundary Masonry

Security Services Contract

HMPO Customer Satisfaction Market Research

Community Social Worker (16 December 2021

Citizen Event History-Analytics

Qualtrics Survey Contract

Service Designer

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles