Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 10 January 2022
Research Services for Segmentation Refresh
Value not stated
- Closed tenderPublished 10 January 2022
Research Services for Segmentation Refresh
€850,000
- Closed tenderPublished 8 January 2022
Purchase of Adult Gym Equipment for two sites.
£43,000
- Closed tenderPublished 6 January 2022
GB-Newcastle upon Tyne: T21/0024 Contact Centre
£750,000
- Expired contractPublished 6 January 2022
Ride quality initiatives to improve customer experience
£259,776.46
- Closed tenderPublished 5 January 2022
My MCA - Online, Role Based Access, Customer Portal
£300,000
- Awarded contractPublished 4 January 2022
Irvine Housing Association Repairs and Maintenance Contract
£21,000,000
- Awarded contractPublished 4 January 2022
Irvine Housing Gas Servicing & Maintenance
£8,700,000
- Closed tenderPublished 4 January 2022
Design, implement and support Hart District Council's website using the LocalGov Drupal platform
£32,500
- Stale Pre-tenderPublished 24 December 2021
R&M171 Pre Market Engagement Voice of the Customer
Value not stated
- Stale Pre-tenderPublished 24 December 2021
R&M171 Voice of the Customer - Market Engagement
Value not stated
- Stale Pre-tenderPublished 23 December 2021
Demand Management & Renewables
£1,000,000,000
- Awarded contractPublished 23 December 2021
#27036 - Customer Insights Framework
Value not stated
- Closed tenderPublished 22 December 2021
M365 Platform Implementation
£35,000
- Stale Pre-tenderPublished 22 December 2021
Demand Management & Renewables (HELGA 2) DPS
£1,000,000,000
- Awarded contractPublished 22 December 2021
Wp2.2 Customer Care Survey
£58,408
- Stale Pre-tenderPublished 22 December 2021
Demand Management & Renewables (HELGA 2)
£1,000,000,000
- Closed tenderPublished 22 December 2021
Y20031 - Supply of Multi-Functional Devices and Digital Solutions
£500,000,000
- Closed tenderPublished 22 December 2021
Scotland's Railway - Customer Insights Framework
£4,500,000
- Closed tenderPublished 22 December 2021
Social Worker (Community) DB 22Dec21
£5,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
Win more Customer Experience Tenders contracts with Stotles
Get Customer Experience Tenders alerts, buyer intelligence and bid tools, all in one place.