21 065 Contact Centre as a Service (CCaaS)
Details
- Supplier(s)
- BUSINESS SYSTEMS (U.K.) LIMITED
- Value
- £881,733
- Duration
- 3 years
- Topic
- IT software package
- Published
- 17 December 2021
- Source
- uk:contracts_finder
Tender description
Decision to award a contract to Business Systems for NICE Incontact cloud contact solution for all contact centre functionality for Cheshire East Council. Providing omni channel contact centre functionality to support the corporate contact centre and telephony support to satellite contact centres. This solution will support the corporate objectives to improve the customer experience and to drive channel shift towards digital channels.
Timeline
- Completed: Award published17 December 2021Current notice
- Completed: Award date17 December 2021
- Completed: Contract expiry date17 December 2024
About the buyer
Cheshire East Council is a local authority procuring for the Cheshire East borough, with its own Corporate Procurement Unit handling contracts and quotations. Tender opportunities are advertised on The Chest e-tendering portal, the council's route to market for open competitions. Larger contracts above the public procurement threshold also appear on Find a Tender, the government's central digital platform. Smaller purchases follow a risk-based sourcing approach, using either a request for quotation or an existing public sector framework. Contracts are also listed on the North West Contracts register, giving suppliers visibility across the wider region.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Cheshire East Council's contract awards have been in transport services, construction work and software and information systems.
Relevant CPV codes
- 48517000 · IT software package
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@cheshire-east-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@cheshire-east-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@cheshire-east-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@cheshire-east-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@cheshire-east-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@cheshire-east-council.gov |
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