Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Closed tenderPublished 16 December 2021
HMPO Customer Satisfaction
£300,000
- Stale Pre-tenderPublished 15 December 2021
Consolidated Online Retail Solution (CORS)
Value not stated
- Closed tenderPublished 15 December 2021
NCC555 The Maltings Design Competition, Berwick-upn-Tweed
Value not stated
- Stale Pre-tenderPublished 15 December 2021
Football Hub Operator - King George V Playing Fields Redevelopment - Portsmouth
£4,800,000
- Awarded contractPublished 15 December 2021
Irvine Housing Association Repairs and Maintenance Contract
£21,000,000
- Closed tenderPublished 14 December 2021
Consultancy Services
£136,000,000
- Closed tenderPublished 13 December 2021
Visa and Citizenship Application Services (VCAS) - Lot 4
£1,200,000,000
- Stale Pre-tenderPublished 10 December 2021
UK/GB Tracking Survey of the Savings and Investments Market
Value not stated
- Closed tenderPublished 10 December 2021
Social Worker (DB/AT) 10 December 2021
£18,648
- Closed tenderPublished 8 December 2021
Intelligent Automation (IA)
Value not stated
- Closed tenderPublished 8 December 2021
Customer Journey Mapping
£140,570
- Expired contractPublished 8 December 2021
Planning Improvement Consultancy - A820
£62,692
- Closed tenderPublished 8 December 2021
Customer Journey Mapping
£150,000
- Closed tenderPublished 8 December 2021
Visa and Citizenship Application Services
£1,200,000,000
- Expired contractPublished 7 December 2021
Tenant Satisfaction Survey for South Tyneside Homes
£11,550
- Closed tenderPublished 7 December 2021
Website and Forms
Value not stated
- Expired contractPublished 2 December 2021
Show Home Interior Design
£180,000
- Expired contractPublished 1 December 2021
Research Specification to understanding the business customer benefits of the reforms laid out in HMRC and HM Treasury's 10-year Tax Administration Strategy
£170,000
- Closed tenderPublished 30 November 2021
Future Public Services
£165,000
- Closed tenderPublished 30 November 2021
YWS Customer Relationship Management (Software Tool and Systems Integrator)
£11,450,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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