Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Awarded contractPublished 24 February 2022
EA Education Technology Services (ETS) Programme - Market Information Session - 30th September 2021
Value not stated
- Expired contractPublished 24 February 2022
Eforms and Customer Experience Platform
£81,575
- Closed tenderPublished 22 February 2022
Customer Survey Services
Value not stated
- Expired contractPublished 22 February 2022
Property Search Bundles Survey
£34,700
- Closed tenderPublished 21 February 2022
Re-Run Tender For Contract for Provision of equipment for IoT ‘Alpha Phase’ Project
Value not stated
- Closed tenderPublished 21 February 2022
Performance Officers (21/2/22 )
£10,515
- Awarded contractPublished 20 February 2022
Audio-Visual Services/Production Services
€800,000
- Closed tenderPublished 18 February 2022
Omni-Channel Contact Centre Solution
Value not stated
- Closed tenderPublished 18 February 2022
Omni-Channel Contact Centre Solution
£990,000
- Closed tenderPublished 16 February 2022
Audio-Visual Services/Production Services
Value not stated
- Closed tenderPublished 16 February 2022
The Provision of Arboricultural Services
Value not stated
- Closed tenderPublished 16 February 2022
The Provision of Arboricultural Services
£700,000
- Awarded contractPublished 16 February 2022
Audio-Visual Services/Production Services
Value not stated
- Awarded contractPublished 14 February 2022
WP2021: Identity Verification App Delivery partner. Both Android and Apple.
£4,800,000
- Closed tenderPublished 11 February 2022
RTÉ Event Ticketing Framework
Value not stated
- Closed tenderPublished 10 February 2022
Digital Experience and Digital Enablement
£172,000,000
- Closed tenderPublished 10 February 2022
Digital Experience and Digital Enablement
£172,000,000
- Closed tenderPublished 9 February 2022
Simple Payment Plan
£42,000,000
- Closed tenderPublished 8 February 2022
Performance Officers
£14,012
- Closed tenderPublished 7 February 2022
Accelerating Service Blueprints and Service Design
£226,950
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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