Customer Experience Tenders
See open customer experience tenders and awarded contracts for the UK public sector.
Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.
Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.
4,664 results
- Stale Pre-tenderPublished 15 March 2022
Home Office Customer Journey Support
Value not stated
- Closed tenderPublished 11 March 2022
Design & Installation for the Customer experience (Catering and Social Spaces)
£15,000,000
- Expired contractPublished 11 March 2022
National Cancer Patient Experience Survey
£1,780,257
- Expired contractPublished 11 March 2022
Customer satisfaction surveys for Cottsway - AWARD
Value not stated
- Stale Pre-tenderPublished 10 March 2022
Recycling, Waste and Street Cleansing Services Market Engagement March 2022
Value not stated
- Closed tenderPublished 10 March 2022
Specialist Repairs Call Centre Service
£6,963,790
- Closed tenderPublished 9 March 2022
Windows and Doors 2022
£490,000
- Expired contractPublished 9 March 2022
GB-London: CON-22-011 User Experience Designer
£161,784
- Closed tenderPublished 7 March 2022
Integrated Housing Asset Management and Finance System
Value not stated
- Closed tenderPublished 4 March 2022
SC220097 - Consumer Research
Value not stated
- Closed tenderPublished 3 March 2022
ES Tree and Grounds Management SaaS IT Solution
£213,477
- Closed tenderPublished 3 March 2022
ES Tree and Grounds Management SaaS IT Solution
£200,000
- Closed tenderPublished 3 March 2022
Performance Officer (3/3/2022)
£7,499
- Closed tenderPublished 3 March 2022
SUPPORTING CUSTOMERS TO ADOPT HEALTHY, SUSTAINABLE AND AFFORDABLE DIETS
£30,000
- Expired contractPublished 1 March 2022
Telephony Service Voice Artist
£120,000
- Closed tenderPublished 1 March 2022
ID 3801617 DfE Invest NI - Event Management Services
£5,000,000
- Closed tenderPublished 1 March 2022
ID 3801617 DfE Invest NI - Event Management Services
£5,000
- Closed tenderPublished 28 February 2022
T1594 - Provision of a Research Project – Housing Benefit Customer Satisfaction Survey
£30,000
- Closed tenderPublished 28 February 2022
Workforce Management Software and Implementation
£2,500,000
- Closed tenderPublished 25 February 2022
HO UKVI - Migration Business Endorsing Body Services
£9,500,000
Frequently asked questions
Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.
How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).
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