Eforms and Customer Experience Platform
Details
- Supplier(s)
- Granicus-Firmstep Ltd
- Value
- £81,575
- Duration
- 4 years
- Topic
- Information technology services
- Published
- 24 February 2022
- Source
- uk:contracts_finder
Tender description
Government low code Platform, multi-channel, end-to-end, customer experience services and channel shift. Enables self-service, CRM, CXP replacement with CRM-light, case management, Revs and Bens, Council Tax, Benefits, Housing, Housing Rents, NNDR, eForms, mobile offline, secure portals, bookings, SSO, Scanning Kiosk, Alexa, Bots, Mobile App, transactions, and full integrations and work-flow. Procurement run through G-cloud 12.
Timeline
- Completed: Award date18 January 2022
- Completed: Award published24 February 2022Current notice
- Completed: Contract expiry date17 January 2026
About the buyer
Nottingham City Council is a unitary local authority for the city of Nottingham, and organises procurement through category management teams covering people, places and products. Suppliers register on the East Midlands Tenders portal, the e-procurement system used across Nottinghamshire's public bodies, to view and respond to opportunities. Larger contracts also appear on Find a Tender, following the Procurement Act 2023. Framework agreements with Scape, the Eastern Shires Purchasing Organisation and the Crown Commercial Service route much of its procurement. Registered suppliers must also join the Central Digital Platform to bid on invitation to tender exercises.
UK local government drives £140bn in annual procurement, led by social protection (£66.6bn) and education (£57.1bn).
Over the past 5 years, most of Nottingham City Council's contract awards have been in construction work, health and social work and transport services.
Relevant CPV codes
- 72222300 · Information technology services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@nottingham-city-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@nottingham-city-council.gov |
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