How do I find customer experience tenders in the UK public sector?

Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.

What counts as a customer experience or customer survey tender?

Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.

How is this different from customer service tenders?

Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.

What CPV codes cover customer experience and customer survey procurement?

Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

Customer Experience Tenders

See open customer experience tenders and awarded contracts for the UK public sector.

Customer experience procurement covers the research and insight side of the category: satisfaction surveys, net promoter score work, customer journey mapping, mystery shopping and voice of the customer programmes, rather than the CRM and contact centre delivery covered elsewhere.

Councils, housing associations, NHS trusts, utilities and regulators commission most of this work, often through standing research-agency panels and satisfaction-survey frameworks rather than one-off briefs.

4,664 results

Expired contract, expired 3 January 2024Published 7 February 2022
HMCTS Reform Interactive Voice Response Recordings Contract
Ministry of JusticeSupplier(s) Temple Interactive Media LimitedSound recordingsAwarded 4 January 2022
£100,000
Closed tender, closed 11 March 2022Published 4 February 2022
NEPO232 Electric Vehicle Charging Infrastructure Network
Association of North East CouncilsRepair and maintenance services
£500,000,000
Closed tender, closed 12 May 2022Published 3 February 2022
Market Research Services
Electricity Supply Board (ESB)Customer survey services
Value not stated
Expired contract, expired 31 October 2023Published 3 February 2022
FHFT - 2021 - Patient Experience
Frimley Health NHS Foundation TrustSupplier(s) Patient Perspective Ltd.Customer satisfaction surveyAwarded 1 November 2021
£32,520
Awarded contractPublished 3 February 2022
Partial Shop Refits at National Museum Cardiff and Big Pit
Amgueddfa Cymru — National Museum WalesSupplier(s) Concept Display Systems SW LTDDesign consultancy servicesAwarded 26 November 2021
£50,000
Awarded contractPublished 2 February 2022
Durham History Centre - Collection Integration and Artificial Intelligence
Durham County Council, National Lottery Heritage FundSupplier(s) TPXimpact LimitedAwarded 2 February 2022
£110,000
Expired contract, expired 29 June 2022Published 2 February 2022
Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach
HM Revenue & Customs (HMRC)Supplier(s) IFF ResarchResearch and development services and related consultancy servicesAwarded 11 January 2022
£50,000
Closed tender, closed 18 February 2022Published 1 February 2022
CWC21149MW - Citizen Facing Forms
Wolverhampton City CouncilScraper machines
Value not stated
Stale Pre-tender, closed 18 February 2022Published 1 February 2022
Citizen Facing Forms
Wolverhampton City CouncilSoftware package and information systems
Value not stated
Closed tender, closed 15 February 2022Published 1 February 2022
Delivery of PowerBI reporting suite for D365 Enterprise Asset Management solution
Bromford Housing Group Limited
£237,500
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Expired contract, expired 4 January 2023Published 31 January 2022
Customer Satisfaction Survey
The Insolvency ServiceSupplier(s) IFF ResarchDesign and execution of research and developmentAwarded 6 January 2022
£53,868.27
Closed tender, closed 13 June 2022Published 31 January 2022
Customer Satisfaction Monitoring
Iarnród Eireann-Irish RailCustomer satisfaction survey
Value not stated
Awarded contractPublished 31 January 2022
HR Transformation Programme
Coventry UniversitySupplier(s) Anchorstone ConsultingBusiness and management consultancy servicesAwarded 31 January 2022
£1,307,280
Expired contract, expired 31 March 2022Published 28 January 2022
DaaS Telemetry Discovery
Department For Work and Pensions (DWP)Supplier(s) Deloitte LLPIT services: consulting, software development, Internet and supportAwarded 31 January 2022
£298,200
Closed tender, closed 1 February 2022Published 26 January 2022
Social Worker (Community) DB 26Jan22
Sandwell Metropolitan Borough CouncilSocial work and related services
£5,000
Expired contract, expired 31 January 2024Published 25 January 2022
Geodemographic Classification System
Lincolnshire County CouncilSupplier(s) Experian LtdDatabase systemsAwarded 31 January 2022
£19,910.02
Closed tender, closed 31 January 2022Published 25 January 2022
Adults Home Support Assistants (STAR) - 25/1/2022
Sandwell Metropolitan Borough CouncilSupply services of personnel including temporary staff
£24,426
Expired contract, expired 31 March 2023Published 24 January 2022
ITEP0175 - Digital Roads – Digital Change Office
National Highways LimitedSupplier(s) Deloitte LLPAwarded 15 December 2021
£1,230,000
Closed tender, closed 11 February 2022Published 24 January 2022
BBVS Extranet (SP21) - Old Oak Common (S4) Station - HS2
BiP SOlutionsInformation technology services
£26,000
Closed tender, closed 2 February 2022Published 23 January 2022
Eastside Community Hub (Phase 1 – New Build Boxing Gym)
Scarborough Borough CouncilConstruction work for buildings relating to leisure, sports, culture, lodging and restaurants
Value not stated

Frequently asked questions

Frequently asked questions about customer experience, customer satisfaction, customer insight, customer feedback, customer survey, customer segmentation, voice of the customer, customer engagement platform, voice of customer, net promoter score, customer journey mapping, resident satisfaction survey, mystery shopping, qualtrics, medallia, patient experience survey, customer insight platform, tenant satisfaction survey, customer experience strategy, customer perception survey, resident engagement survey, passenger satisfaction survey, forsta, customer experience consultancy, public satisfaction survey, customer research, experience measurement in the UK public sector.

How do I find customer experience tenders in the UK public sector?
Search live portals for open customer experience, satisfaction and feedback notices, or move earlier by tracking the buyers who run this work regularly. On Stotles you can follow councils, housing associations, utilities and regulators that commission surveys, voice of the customer programmes and insight frameworks, and see what they run before it closes.
What counts as a customer experience or customer survey tender?
Customer experience tenders cover satisfaction surveys, voice of the customer programmes, customer feedback platforms, insight and segmentation work, and CX platform procurements. Recent examples include a customer insights framework for a water company covering qualitative and quantitative research, a voice of the customer survey platform for a housing group, and a customer experience consultancy framework for a port authority. It does not cover CRM, contact centre or customer service delivery contracts, which sit on a separate page.
How is this different from customer service tenders?
Customer service procurement covers delivery: contact centres, CRM systems, service portals and support desks. Customer experience procurement covers the research and insight work that sits behind those services: measuring satisfaction, gathering feedback, segmenting customers and designing better experiences. A single buyer often runs both as separate procurements.
What CPV codes cover customer experience and customer survey procurement?
Customer survey work maps to CPV code 79342310 (Customer survey services), and broader insight and research work often carries 79310000 (Market research services).

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HMCTS Reform Interactive Voice Response Recordings Contract

NEPO232 Electric Vehicle Charging Infrastructure Network

Market Research Services

FHFT - 2021 - Patient Experience

Partial Shop Refits at National Museum Cardiff and Big Pit

Durham History Centre - Collection Integration and Artificial Intelligence

Research Specification into customers' experience of the Profit Diversion Compliance Facility & the Diverted Profits Investigation Approach

CWC21149MW - Citizen Facing Forms

Citizen Facing Forms

Delivery of PowerBI reporting suite for D365 Enterprise Asset Management solution

Customer Satisfaction Survey

Customer Satisfaction Monitoring

HR Transformation Programme

DaaS Telemetry Discovery

Social Worker (Community) DB 26Jan22

Geodemographic Classification System

Adults Home Support Assistants (STAR) - 25/1/2022

ITEP0175 - Digital Roads – Digital Change Office

BBVS Extranet (SP21) - Old Oak Common (S4) Station - HS2

Eastside Community Hub (Phase 1 – New Build Boxing Gym)

Related topics

Frequently asked questions

Win more Customer Experience Tenders contracts with Stotles