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Expired contract

Telephony Service Voice Artist

Details

Buyer
HM Revenue & Customs (HMRC)
Supplier(s)
Mazaru Ltd
Value
£120,000
Duration
3 years
Topic
IT services: consulting, software development, Internet and support
Published
1 March 2022
Source
uk:contracts_finder

Tender description

HMRC's Telephony Service uses call routing announcements and messages to direct customers to the appropriate advisor or service to handle their call. We use a Voice Artist to record professional outgoing messages and announcements for the Speech Application within the HMRC Telephony Services. In order to maintain a fully functioning Voice Automation System, HMRC will need to record new messages and announcements using a professional Voice Recording Artist. (e.g. relating to EU Transition, Covid or new Government policy). We would like to retain the services of the same Voice Artist to ensure consistency of customer experience on the new Telephony Service. As well as continuity in HMRC tone, it will allow us to transfer and utilise a large amount of pre-existing material.

Timeline

  1. Award date1 February 2022
  2. Award published1 March 2022
    Current notice
  3. Contract expiry date1 February 2025

About the buyer

HM Revenue & Customs (HMRC) is the UK's tax, payments and customs authority, and buys as a non-ministerial government department through its own Commercial Directorate. HMRC aims to trade with small and medium-sized businesses wherever feasible. Much of this procurement flows through Crown Commercial Service frameworks and dynamic markets.

Over the past 5 years, most of HMRC's contract awards have been in IT services, software and information systems and business services.

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