Customer service centre tenders and contracts

Search customer service centre notices across UK procurement portals. Filter by buyer, value and deadline, and set an alert for new opportunities.

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222 results matching, customer service centre

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Awarded contractPublished 28 October 2025
Dacorum Borough Council Responsive Repairs, Cyclical Maintenance and General Build Services
Dacorum Borough CouncilSupplier(s) Osborne Property Services Limited - K&BRepair and maintenance servicesAwarded 14 January 2026
£457,454,308
Expired contract, expired 19 December 2025Published 21 October 2025
Household Recycling Bags
Carmarthenshire County CouncilSupplier(s) JPK Trade Supplies LtdPolythene waste and refuse sacks and bagsAwarded 21 October 2025
£47,500
Awarded contract, expiring in 12 monthsPublished 26 September 2025
00534-CS – Transactional Customer Feedback
Stonewater LtdSupplier(s) In-house Research LtdSurvey analysis servicesAwarded 26 September 2025
£240,000
Stale Pre-tenderPublished 22 September 2025
Asset and Insurance Valuations for Dumfries and Galloway Council
Dumfries and Galloway CouncilSurveying services
£200,000
Closed tender, closed 22 August 2025Published 23 July 2025
00534-CS – Transactional Customer Feedback
Stonewater LtdSurvey services
£240,000
Stale Pre-tender, closed 10 May 2025Published 28 April 2025
00534-CS – Transactional Customer Feedback
Stonewater LtdDesign and execution of research and development
Value not stated
Closed tender, closed 4 April 2025Published 18 March 2025
25016 Market Engagement Telephony & Customer Relationship Management (CRM) system for Cambridgeshire County Council, Customer Services Centre Market Engagement
Cambridgeshire County CouncilCustomer Relation Management software development services
Value not stated
Stale Pre-tender, closed 4 April 2025Published 18 March 2025
25016 Telephony & Customer Relationship Management (CRM) system for Cambridgeshire County Council, Customer Services Centre
Cambridgeshire County CouncilSoftware package and information systems
Value not stated
Awarded contract, expiring 3 November 2028Published 31 January 2025
Window Cleaning
East Riding of Yorkshire CouncilSupplier(s) Blenheim Cleaning Services, Pro clean Facilities ltd., Kingston Cleaning ServicesWindow-cleaning servicesAwarded 4 November 2024
£146,000
Closed tender, closed 28 February 2025Published 9 January 2025
Tender for Dacorum Borough Council's Responsive Repairs, Cyclical Maintenance and General Build Services
Dacorum Borough CouncilPlastering work
£426,454,308
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Closed tender, closed 14 February 2025Published 9 January 2025
Dacorum Borough Council Responsive Repairs, Cyclical Maintenance and General Build Services
Dacorum Borough CouncilRepair and maintenance services
£457,454,308
Stale Pre-tenderPublished 19 December 2024
Expression of Interest- the provision of in-person payment kiosk machines
capitalEsourcingSoftware package and information systems
Value not stated
Closed tender, closed 23 August 2024Published 5 August 2024
RM1043.8-1-SANCTUARY HOUSING ASSOCIATION-Project_68463-CX_Phase 1_2024
Sanctuary Housing Association
£5,400,000
Awarded contractPublished 1 August 2024
Provision of an Automated Assistant for Customer Services
Renfrewshire CouncilSupplier(s) ICS.AI LTDSoftware maintenance and repair servicesAwarded 1 July 2024
£560,000
Closed tender, closed 29 July 2024Published 15 July 2024
Window Cleaning
East Riding of Yorkshire CouncilWindow-cleaning services
£130,000
Awarded contractPublished 27 March 2024
PS-23-08 - Galston Local Office - Refurbishment (13-162-ED-IR)
East Ayrshire CouncilSupplier(s) Clark Contracts (SC088490)Building construction workAwarded 19 October 2023
£2,545,583
Expired contract, expired 31 August 2025Published 8 March 2024
Provision of an enviromental services operations system via CCS framework RM3821
Stevenage Borough CouncilSupplier(s) Bartec Municipal Technologies LimitedSoftware package and information systemsAwarded 1 September 2023
£52,725
Awarded contract, expiring 30 January 2029Published 20 February 2024
Contact Centre - Telephony
Bedford Borough CouncilSupplier(s) Softcat PLCTelecommunications networkAwarded 31 January 2024
£408,817
Expired contract, expired 29 March 2024Published 25 January 2024
Managed IT Infrastructure for Libraries Public IT
London Borough of IslingtonSupplier(s) UBS LtdSoftware package and information systemsAwarded 3 April 2023
£179,795
Expired contract, expired 5 July 2025Published 29 November 2023
Customer Service Centre Platform
Driver and Vehicle Standards AgencySupplier(s) Vodafone LtdTelecommunications systemAwarded 6 June 2022
£1,295,191.48

Top buyers

The buyers publishing the most customer service centre notices, and what those contracts are worth.

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BuyersCountValue

Cabinet Office
13
£1.1m
Crown Commercial Service
11
£1.8m
Ministry of Justice
9
£208.0k
NHS Property Services Ltd
8
£0.0
Leicester City Council
7
£441.7k
capitalEsourcing
6
£457.6k
Care Quality Commission
6
£9.7m
East Riding of Yorkshire Council
5
£2.0m
Driver and Vehicle Standards Agency
5
£2.3m
Kirklees Council
5
£1.3m

Trend over time

Notice volume for customer service centre searches published over time.

Top suppliers

Suppliers who have won the most customer service centre contracts, and what those awards were worth.

View all suppliers

SuppliersCountValue

Mott MacDonald Limited
5
£186.7k
Granicus-Firmstep Ltd
4
£814.1k
Vodafone Ltd
3
£2.9m
W.T. Partnership Ltd
3
£17.2k
SERCO LIMITED
2
£22.6m
G4S Cash Solutions (UK) Ltd
2
£775.0k
Oliveti Construction Ltd
2
£141.7k
Bartec Municipal Technologies Limited
2
£197.8k
Service House Limited t/a Admiral Security Services
2
£877.1k
Softcat PLC
2
£1.1m

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