Contact Centre - Telephony
Details
- Supplier(s)
- Softcat PLC
- Value
- £408,817
- Duration
- 5 years
- Topic
- Telecommunications network
- Published
- 20 February 2024
- Source
- uk:contracts_finder
Tender description
An omni-channel contact centre platform will allow the front-line services to continue to manage contacts whilst allowing Customer Services Centre to use one platform to manage all contacts. An omni-channel contact centre will be integrated to the digital platform and ability to manage contacts through phone, chat, social media and many others. The following front-line services use the contact centre solution: • Customer Services Centre • ICT Services • Parking Services • Local Welfare Provision • MASH/IFD • Local Taxation • Pensions • Debt Control • Older Peoples Services
Timeline
- Completed: Award date31 January 2024
- Completed: Award published20 February 2024Current notice
- Next: Contract expiry date30 January 2029in 2 years
About the buyer
Bedford Borough Council is a local authority serving the borough of Bedford, with procurement split between individual service departments and a central Commercial Hub team. Service departments handle day-to-day tenders, quotations and sourcing for their own areas. The Commercial Hub team manages a number of corporate contracts and looks for savings across departments.
Over the past 5 years, most of Bedford Borough Council's contract awards have been in health and social work, business services and construction work.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@bedford-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@bedford-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@bedford-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@bedford-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@bedford-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@bedford-borough-council.gov |
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