Provision of an Automated Assistant for Customer Services
Details
- Buyer
- Renfrewshire Council
- Supplier(s)
- ICS.AI LTD
- Value
- £560,000
- Topic
- Software-related services
- Published
- 1 August 2024
Tender description
The Council has a new requirement for the Provision of an Automated Assistant for Customer Services. As part of the Council’s Customer Strategy approved in November 2023, there is an action to adopt an Automated Assistant to further enhance the choice the Council offers its customers via the Customer Service Centre, and expand the service currently provided to a truly 24/7 operation for routine transactional services Lot 1: Award a Call-Off Contract for the Provision of an Automated Assistant for Customer Services to AICS.AI Ltd, in accordance to the award procedure under Crown Commercial Services G-Cloud 13 Framework Agreement RM1557.13.. Following the Framework Award Procedure (Schedule 5) and the Crown Commercial Services RM1557.13 G-Cloud 13 Lots 1-3 Customer Guidance Buying Process the Council followed the Step process and searched terms.
Timeline
- Completed: Award date1 July 2024
- Completed: Award published1 August 2024Current notice
About the buyer
Renfrewshire Council is a Paisley-based local authority that buys goods, services and works through its own procurement team. Tenders run as open, restricted, negotiated or competitive dialogue procedures depending on the opportunity.
Over the past 5 years, most of Renfrewshire Council's contract awards have been in construction work, health and social work and transport equipment.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@renfrewshire-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@renfrewshire-council.gov |
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